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Malware in Adobe Illustrator?

Participant ,
May 03, 2024 May 03, 2024

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StarAG_0-1714746914206.png

 

I got this.. and this is my work PC so I am little concerned.

 

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Bug , Performance

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Adobe
Community Expert ,
May 03, 2024 May 03, 2024

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So your antivirus doesn't like Illustrator's New Document Profiles?

 

Illustrator will not creative new files without them. 

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Participant ,
May 03, 2024 May 03, 2024

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I understand, but is this false detection?

Even why did it detected so? I have never seen such alerts before.

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Community Expert ,
May 04, 2024 May 04, 2024

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Most likely it is a false positive. But of course you could have malware that has infected those files.

You might want to the company that makes your antivirus.

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Participant ,
May 04, 2024 May 04, 2024

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I understand, but I am very vigilant on my activities. And I strongly doubt that the pc has any kind of infection.

Could it be possible for you to get those files checked internally.?

Even if it is false positive, this should not have happened.

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Community Expert ,
May 04, 2024 May 04, 2024

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THis is the community forum. 95% of us aren't employees.

If  you want assistance from an employee, please contact them at https://helpx.adobe.com/contact.html 

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Adobe Employee ,
May 06, 2024 May 06, 2024

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Hi StarAG​,

 

Thanks for reaching out. As Monika said, most chances are that this is false detection, but if you have doubts, you can uninstall Illustrator completely and clear these files. Once done, reinstall it from the Creative Cloud


Best,

Srishti

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