Inspiring

Question

Menu Bar stopping working after a few minutes, Mac Studio M1 64gb latest versions

Forum|Forum|2 years ago
January 24, 2024
9 replies
3963 views

After a few minutes of running a file in Illustrator the menu bar stops working.

I can click on the Apple and the word illustrator but none of the other menu's work. I can save via the keyboard easily enough and do short cuts still.

The only way to sort it out is to restart.

I run Indesign and Photoshop at the same time.

I have restarted.

This happened on the last build of Illustrator too.

anyone else have this problem? any idea's?

Mac Studio 64gb OSx 14.2.1

Illustrator 28.1

2x monitors

Bug

C

CALA123

Participant

Im Having the same problem, everytime i open aI my menu bar stop working and i dont know what to do. It happend with every single mac device i use.

Monika Gause

Community Expert

Do you have any of the apps Rectangle, Magnet or Proofpoint?

Do you have "Monitors use different spaces" turned on?

C

CALA123

Participant

No i dont. I ve tried everything and even if y restart my mac the bar menu dosent work or works for a while until i open and use adobe illustartor

J

justinpaulware

Participant

Having this problem, as well, repeatedly over the past few months. So far, have to close and reopen Illustrator to resolve.

Monika Gause

Community Expert

Please describe your monitor setup.

E

EvryCreative

Known Participant

I've had the same issue for the last couple of month or so. Overall illustrator is also running very slowly at times and seems glitchy. I'm working on a brochure and just had to restart it like 5 times because the menu bar keeps freezing. Sometimes it will start workng again if I give it a little time, but this isn't always the case. So much for getting a new $4,500 computer so things woudl be faster *eyeroll*. I see there is a new Sonoma update- I'll run that. I do not have the magnet app or additional monitors.

E

EvryCreative

Known Participant

UPDATE: I after I posted this, updates were released. I updated my OS and Illustrator, and the problem seems to be resolved!

A

aneschutz

Participating Frequently

Same issue here. Did anyone get to fix that?

Monika Gause

Community Expert

If you are running Sonoma: Did you already update to the latest version of Sonoma?

Do you have the app Magnet installed?

BostonStrong

Participant

I am experiencing the same issue. The only thing working is the Illustrator option, all the other ones (file, view, help, etc.) are frozen. I can't click on anything and hovering my mouse does not bring out the drop down menu, etc.

Monika Gause

Community Expert

Probably some thrid party app is causing this. Do you have Magnet installed?

Does this also happen when you boot in Safe Mode?

R

RyanAGLny

Participant

I feel your pain, having the same issues. Super annoying in terms of workflow. On AI theres a workaround using the keyboard, I've basically been opening a new and using copy paste so to a new file so I dont lose my work. But then restarting. Doing a Mac update tonight, hopefully thats a help. I'm on same M1 chip Macbook using the studio display, so the monitor shouldnt be an issue

E

EvryCreative

Known Participant

I was just reading your response. Can't just use "command s" to save? That's what I do. I don't loose work and don't have to copy-paste...!

R

Russell24752181af76

Participant

Me too.

I just did something with the Illustrator top right icons (arrange workspace/share, etc), and the Apple menu bar started working again. I'm not sure what I changed. If it hangs again, I will take notice and see. So far, it's been over an hour and it hasn't hung again.

B

bacondesign

Participant

Same exact issue here with Sonoma update. Menu stops working.

Monika Gause

Community Expert

Does that happen as well if you unplug the second monitor?

Does it happen when you set up the other monitor as the main monitor?

Do both monitors have spaces assigned in the system setup?

paulf40782745Author

Inspiring

Hi Monika,

Thanks for reading through my issue.

Yes, it also happens when I unplug my second monitor and set up the secondary monitor as main.

I don't use spaces.

It has happened again just now. I didn't have any other apps open (apart from mail and Safari).

Monika Gause

Community Expert

You are using Sonoma. There are still inexplicable issues with it and Illustrator. You might try if Customer Care can help you: https://helpx.adobe.com/contact.html

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