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L
Lily32288186gsqr
Participant
September 14, 2023
Question

missing data on a saved document

  • September 14, 2023
  • 1 reply
  • 400 views

Hi community!

So I have been working on an illustrator document for the past 2 weeks, with many pages and designs. I save my documents every day, several times a day. I closed my document and reopened it several times over the past 2 weeks. Today I restarted my computer for the first time in days. And when I opened my document, It looked like 8 days ago. So I am missing 8 days of work. I am sure I saved this work as the previous days when I opened my document to work on it, everything was there. 

 

Can anyone tell me what happened and if I can somehow recover my 8 days of work... 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 14, 2023

Where did you save the file?

Is "Save in Background" turned off in the preferences? It should be.

Are you sure you opened the right document? Is this maybe a backup file?

L
Lily32288186gsqrAuthor
Participant
September 14, 2023

Hey Monika, thanks for your answer 🙂

I saved the file in my usual folder. The Data recovery is off. And when I look at my document in the finder, it says the document was created 3 days ago and modified 2 days ago. When I kno I been working on this document for the past to weeks and last modified it 2 days ago. I am puzzled. 

 

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 18, 2023

Hi @Anshul_Saini 

 

Thanks so much for your very detailed answer and kind help. 

Sadly I already have checked all tha you suggested, and I have to say it is a mystery unsolved. The dates on the document part is the weirdest part of it all. 

The only thing I have done is restart my computer before it all happened. 

I think it's a massive bug from the software as the document appeared like it was over two weeks ago yet says it was created only few days ago, which doesn't make any sense. 

 

I am now redoing over all the lost work... it is very frustrating, but I don't think there is no solution here sadly.

thanks again


I can understand the frustration you must be feeling due to this. Losing work is indeed a challenging experience, especially when it's a mystery why it happened.

 

It's unfortunate that despite your efforts and the suggestions provided, the issue remains unresolved. While we tried our best to assist, sometimes these anomalies can be difficult to pinpoint and resolve. Your commitment to redoing the lost work is commendable.

 

If you encounter any more issues or have questions in the future, please don't hesitate to reach out to us for assistance. We're here to help.

 

I wish you smooth and trouble-free creative endeavors moving forward, and I hope you don't encounter such problems again. If you ever need further assistance or have any other questions, feel free to return to the community for support.

 

Best regards,
Anshul Saini

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