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Missing fonts error on Illustrator

Forum|Forum|5 years ago
June 22, 2020
4 replies
3767 views

Hello,

when I open an illustrator document, then I get the message that the font HelveticaNeue is not in my system installed.

After downloading the font from this website I still get the warning.

https://freefontsdownload.net/free-helveticaneue-font-74318.htm

I have restart Illustrator but this doesn't helped.

How can I fix it?

Thanks

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This topic has been closed for replies.

Correct answer DAMON

I have had the same problem with the same font! Unfortunately this is a copyrighted font, typically:

https://www.linotype.com/1245395/neue-helvetica-family.html?site=valuepacks#product-tab-2

There are also free versions:

https://freefontsdownload.net/free-helveticaneue-font-74318.htm (same as you posted above)

Go into the font manager and remove Helvetica Neue. Do a restart and re-install the font.

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. In addition to good information shared above, I'd request checking out this help article as well to know more about fonts & troubleshooting.

Hope it helps.

Regards,

Ashutosh

D

DAMONCorrect answer

Participant

I have had the same problem with the same font! Unfortunately this is a copyrighted font, typically:

https://www.linotype.com/1245395/neue-helvetica-family.html?site=valuepacks#product-tab-2

There are also free versions:

https://freefontsdownload.net/free-helveticaneue-font-74318.htm (same as you posted above)

Go into the font manager and remove Helvetica Neue. Do a restart and re-install the font.

Srishti Bali

Community Manager

Monika is right, Helevatica is not free, however, I found this on my machine. Please download it from following links and let me know if this helps.

https://shared-assets.adobe.com/link/8b1cd9ac-a3f7-4dd9-643a-4dc15b81e6a3

https://shared-assets.adobe.com/link/dc1cd9ef-5ee4-450a-6894-f326b74f6caa

U

user012345Author

Known Participant

You.ve posted a wrong url. Cant open it.

Srishti Bali

Community Manager

Hi there,

So sorry to hear about this trouble. I would request if you could share a few more details like:

Is the font working on new documents?
If not, try installing the font to an Illustrator application folder (https://www.youtube.com/watch?v=7PTgGNuFE5k) and try working with it.

Let us know if this helps or if you have any further questions.

Regards,

Srishti