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Boycee2411
Participating Frequently
November 19, 2020
Question

Missing tools in Illustrator

  • November 19, 2020
  • 3 replies
  • 768 views

Most of my tools have disappeared from my toolbox.  I cannot retrieve them from the main list as they are all greyed out and the reset option is also greyed out.  They were all fine until yesterday lunchtime and then just vanished.  I have even uninstalled and reinstalled Illustrator but they are still not there.  Anyone any smart ideas?

 

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3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
November 28, 2020

Hi there,

 

Thanks for reaching out. I hope your issue is resolved now. If it is not, please try resetting the preferences of the app & let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Regards,

Ashutosh

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 19, 2020

Please read the documentation of how this works: https://helpx.adobe.com/illustrator/using/tools.html

    B
    Boycee2411Author
    Participating Frequently
    November 20, 2020

    This is of no use as everything is greyed out so I cannot carry out anything 

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    November 20, 2020

    Can you show a screenshot with your toolbar?

    Anna Lander
    Anna Lander
    Inspiring
    November 19, 2020

    what happens if you open the Toolbar menu and select Advanced option?

     

    B
    Boycee2411Author
    Participating Frequently
    November 19, 2020

    Pretty much the same.  The Polygon, Elipse tool and others are still missing and everything is greyed out.  Doesn't matter if I select basic or advanced I still cannot access them and cannot reset.

    Anna Lander
    Anna Lander
    Inspiring
    November 19, 2020

    show please a screenshot with Tools panel when you keep the cursor on any multy-tool button (press the button and keep it for a second or so).
    And also what about creating a new toolbar? Does the program allow you to do this?

     

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