Mobile Creation/Illustrator Draw Project: cannot access documents

Forum|Forum|11 months ago
March 23, 2025
3 replies
456 views

I'm having issues with this one illustrator draw project, it does not appear on either the desktop or mobile creative cloud apps, it only shows up on the mobile creations page on the creative cloud assets website, when I try to open it or create a link the error messages in the screenshot appear and it won't convert to fresco as well, I can rename and duplicate the file but same problem occurs for the duplicate. Is there a way to fix this?

Anshul_Saini

Community Manager

Hi @husky198,

I’ve contacted the product team and am awaiting their response regarding your issue. However, since Illustrator Draw is an EOL app and mobile creation is a legacy service, there is a high chance that recovery might not be possible.

I’ll update you if I receive any new information, but if you don’t hear back, please consider that a solution might not be available. I understand how frustrating this must be, and I appreciate your patience.

Best,

Anshul Saini

Monika Gause

Community Expert

So clicking on the 3 dots on the Creative Cloud does not give you the conversion link?

This is how it should work: https://helpx.adobe.com/in/mobile-apps/help/sketch-draw-end-of-development.html

From March 28, 2025 it will no longer work at all anymore

H

husky198Author

Participant

when I click on the 3 dots everything tapperars that is supposed to including convert to fresco, but when I click on it says converting project and the progress bar appears but its only there for a few seconds before disappearing and no folder is created or documents converted.

Monika Gause

Community Expert

You probably need help from staff.

@Anshul_Saini can you please help?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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