Mockup feature won't work (greyed out)

Forum|Forum|2 years ago
July 22, 2023
5 replies
34115 views

Hi all, I'm trying to use the new Beta feature "Mockup" but it's greyed out. I've followed the same steps as someone in a youTube video but mine doesn't work.

Any ideas of what could be wrong? Image type etc?

Thank you.

X

xavier31321330otb6

Participant

it doen't seam to be there juts yet anyways.. if you have a complex lable Ai can't handle it. this add on is for small etsy users and home brew tshirt mock ups.. hopefully in a year they can get it up to speed.. it doesn't like multipul clipping masks i'm noticing, or graphic styles.. pretty cool to know this is something that they're working on

M

Monica MacGeen

Participating Frequently

Did you get a real answer. I am also trying a simple logo in the original AI file on one layer and the option is greyed out.

M

Monica MacGeen

Participating Frequently

I figured it out. You have to create a mask on your object first. Kind of like how you would prep a logo for a decal or sticker with a cut line. Once it has a clipping mask on your entire art layer it will endable mock-up

B

Bridget323677221r9v

Participant

that did it for me– THANK YOU!

J

Juha2592938804nu

Participant

Same. Worked fine last week...

Jess Telmanik

Community Expert

You need to make sure that both your mockup image and your graphic are selected first, then go to Object > Mockup > Make

R

RongWroomAuthor

Participant

Thanks Jess. Yeah tried different combos with transparency, selecting all, selecting separate layers etc etc. worked once and then never again.

Can not work it out. Yours is working okay?

R

RongWroomAuthor

Participant

They should all be on the same layer. Transparency shouldn't matter either (but could).
What file types are you using?
I've only tested it so far with jpegs and vectors and haven't run into this issue.

I've tried both jpg and png but same result. Tried to rasterise when it wasn't working but no change.

I'll try again with the next update. Thanks for getting back to me