Mon asus vivobook 15 Oled ne veut pas installer Illustrator

[esteban_6840]

Mon ordinateur ne me propose pas de'installer Illustrator version bureau, en effet il n'existe que la possibilité de telecharger la version sur tablette ( inutile dans mon cas ). 

Merci d'avance pour votre aide.

[Anubhav M]

Hello @esteban_6840,

Thanks for reaching out. Would you mind confirming if your computer meets the system requirements listed here: (https://adobe.ly/4egIYHw)?

Looking forward to hearing from you.

Thanks,

Anubhav

[esteban_6840]

Tout est au norme, mais il m'est toujours impossible de télécharger la version bureau.

[Anubhav M]

Hello @esteban_6840,

Thanks for confirming. Would you mind sharing the System Report (https://adobe.ly/3XuVw7q) and screenshots / screen recording of the problem while installing Illustrator so we can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M]

Hello @esteban_6840,

Thanks for sharing the screen recording. Kindly share the system report, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[esteban_6840]

[Anubhav M]

Hello @esteban_6840,

Would you mind confirming your Adobe ID (email address) and Locale (en-US / it-IT) via DM so we can check it with the team?
Looking forward to hearing from you.

Thanks,

Anubhav

[loaneb2103]

Bonjour,

Je rencontre le même problème... Mon ordinateur ne me propose pas d'installer Illustrator version bureau, il n'existe que la possibilité de telecharger la version sur tablette ( inutile dans mon cas également). Aussi, je ne peux pas installer Indesign...

[Anubhav M]

Hello @loaneb2103,

I'm sorry to hear about the trouble you're having. Would you mind confirming the device make/model and the version of the OS installed so I can better assist you?

Also, try downloading the Creative Cloud Desktop application (https://adobe.ly/3ZNNrx0) and using that to install Illustrator and using a different web browser to download and share your observations.

Looking forward to hearing from you.

Anubhav