• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

More! key commands not working since El Capitan upgrade

Contributor ,
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

I've found some old threads on option and shift keys not working in Photoshop, Illustrator and InDesign, but their fixes didn't help me, and some of the threads are quite old, so I thought I should start a new one. I'm basically having the same problem as justine.dechaine did on Jan. 21, 2016, but updating the apps didn't solve it for me. I think the problem is related to my recent upgrade to El Capitan. I borrowed this text from Justine's earlier thread, as it describes my problem, too:

"Key commands not working in Illustrator, InDesign or Photoshop.

  • Holding shift does not constrain proportions of frame
  • Holding cmd does not resize contents of frame; only frame itself
  • Space bar does not activate hand tool
  • Cmd + space does not activate zoom
  • Holding shift with the line tool does not draw a straight line
  • Holding shift while moving an object doesn't keep that object at the same horizontal / vertical spot
  • Holding option doesn't copy an object"

I also can't make a selection in Photoshop--clicking on the layer while holding the command key does not select the contents of the layer. Basically, I cannot get my work done until this problem is fixed. In Illustrator, I can't even select two objects at the same time.

I've tried changing keyboards, updating my Wacom driver (but I realized later the problem has more to do with the keyboard than the drawing tablet), restarting, turning off all web browsers, repairing my hard drive with Disk Utility, checking for El Capitan updates--nothing has helped.

Thanks for any tips you can give.

Views

549

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Contributor ,
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

Update: I tried restarting in "safe" mode, and the key commands work now, so i guess there's some kind of conflict. I just updated my Wacom driver, but I had the problem before that. Someone on an older thread said they went back to a really old Wacom driver. The only old one I could get is from my old laptop, and when that one's installed the key commands work, but the pen is horribly slow. It seems like this might be a conflict with Wacom.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Dec 15, 2016 Dec 15, 2016

Copy link to clipboard

Copied

It turned out I still have my penultimate Wacom driver (WacomTablet_6.3.17-5) on my machine, so I went back to that, and it's faster than the really old one, and the shift/option/command keys are now more like normal in Photoshop/InDesign/Illustrator. I think the newest driver (WacomTablet_6.3.19-6) must have caused some of the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

new update on Wacom driver is the cause of cammand keys not working you have to download older driver once I did photoshop is back to normal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 16, 2016 Dec 16, 2016

Copy link to clipboard

Copied

LATEST

Same here about downgrading Wacom driver, and with Sierra.

Re: wacom intuos and illustrator hot keys not working

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines