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Mouse cursor disappears on Windows 11 Insider Preview

New Here ,
Mar 19, 2024 Mar 19, 2024

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I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

what is the issue?

 

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New Here ,
Mar 19, 2024 Mar 19, 2024

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same problem. I am also looking for a solution

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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This has been caused ba the Windows Preview version. 

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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It's an issue with that Windows version, not Illustrator. You should use a general release version of Windows until it is fixed.

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New Here ,
Mar 20, 2024 Mar 20, 2024

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I have the same issue, and I can't work with the Adobe tools like this. No other application has this problem.

 

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New Here ,
Mar 20, 2024 Mar 20, 2024

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What's interesting is that it's already fixed in Photoshop. The bug is still present in the other tools.

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Microsoft responded quickly. There was an update yesterday (21st) that fixes the issue.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hello @Akish36150105k20p,

We understand that encountering technical issues can be frustrating. Would you mind checking if you have an Insider Build of Windows installed (adobe.ly/3IIAIT2)? If yes, kindly try the suggestions shared here (adobe.ly/49YdWSP) to perform a clean installation of Windows, as suggested by Doug, to see if it helps.
Alternatively, try updating to the latest Insider Preview (https://adobe.ly/3VsQicH) and share your observations


Looking forward to hearing from you.


Thanks,
Anubhav

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