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Darshan36185116ti1d
Participant
March 20, 2024
Answered

Mouse cursor disappears when i hover over certain areas of the UI

  • March 20, 2024
  • 1 reply
  • 519 views

This issue has been eating up my patience for two days, I don't know what is interfering with the application operation, but when I hover over certain UI elements, the cursor directly disappears, although it still interacts with the artwork. This issue is only faced in Illustrator whereas Photoshop and other software's are working fine. I also tried to install recent, and latest updates to see if this problem goes, but it didn't help me. This problem is only seen on one of my devices, I checked it on the second device I have it works normally. I have also attached a video showcasing the problem.

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Darshan36185116ti1d,

    We understand that encountering technical issues can be frustrating. Would you mind checking if you have an Insider Build of Windows installed (adobe.ly/3IIAIT2)? If yes, kindly try the suggestions shared here (adobe.ly/49YdWSP) to perform a clean installation of Windows to see if it helps.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    March 20, 2024

    Hello @Darshan36185116ti1d,

    We understand that encountering technical issues can be frustrating. Would you mind checking if you have an Insider Build of Windows installed (adobe.ly/3IIAIT2)? If yes, kindly try the suggestions shared here (adobe.ly/49YdWSP) to perform a clean installation of Windows to see if it helps.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      D
      Darshan36185116ti1dAuthor
      Participant
      March 28, 2024

      Yes, you are correct, I have the Insider Preview build installed. I tried updating it to the latest build available rather than clean-installing Windows. And it did fix this issue, Thank you for your help and support!

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      March 28, 2024

      Hello @Darshan36185116ti1d,

      We're pleased to learn that the suggestions offered have successfully resolved the issue. To assist others having trouble with something similar, we kindly ask you to mark the solution as correct.

      Should you have any further questions or require assistance, please don't hesitate to reach out. We're here to help and would be delighted to do so.


      Thanks,
      Anubhav

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