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★
★ Michal Castek
Known Participant
October 17, 2018
Answered

Mouse cursor is too slow in New Illustrator CC 2019

  • October 17, 2018
  • 11 replies
  • 9066 views

Mouse cursor is too slow in New Illustrator CC 2019 after update.

Older illustrator is deleted.

I cannot work.

      This topic has been closed for replies.
      Correct answer DHN65547599

      After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

      Hopefully this might help for you.

      11 replies

      domg36321001
      domg36321001
      Participant
      July 6, 2020

      If you have Sidecar running, try disconnecting. This was the cause for me.

      S
      samp51657755
      Participant
      November 9, 2019

      hi, can you give instructions on how to do these? tried googling, not finding where to locate these things.

      rowansentesy
      rowansentesy
      Participant
      May 28, 2019

      The cursor scaling and smallest size worked for me, as suggested. Kind of shocked that my new (to me) Imac 27" 5k seems to be slow and choppy even with those changes. At least it is slightly more usable. Not as lightning fast as I had hoped!

      thanks for the work around. I would hope that Adobe could maximize performance and usability going forward.. or maybe I should try using an older version.

      C
      chewbecca77
      Participant
      May 2, 2019

      This worked for me. Thank you!

      J
      joygrafika
      Participating Frequently
      November 8, 2018

      I have turned off "adjust cursor proportionally", restarted the new illustrator but the performance is still lagging behind. moving objects around, it being text or just vectors seems to work in slow motion. it's a stark difference from 2018 version which works flawlessly. its almost as thought my PC has no memory left which is impossible with 64GB or RAM and 8GB on video card.

      A
      Amelia4854
      Participant
      November 8, 2018

      Turning on GPU performance fixed it for me when UI Scaling didn't so give that a go.

      J
      joygrafika
      Participating Frequently
      November 8, 2018

      on my end, everything is turned on and optimized including GPU. I've been professionally using adobe illustrator since version 2, I had very little issues with the app until this latest release.

      B
      Ballookey Klugeypop
      Inspiring
      November 1, 2018

      I was able to solve this just by turning off "adjust cursor proportionally" in Preferences > User Interface. I didn't have to change the new UI Scaling otherwise as someone mentioned, just the Cursor.

        ashleyb3462
        ashleyb3462
        Participant
        November 5, 2018

        This worked for me as well, thank god. It was very distracting and annoying!

        D
        DHN65547599Correct answer
        Participant
        October 31, 2018

        After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

        Hopefully this might help for you.

          B
          Bodin_Sterba
          Participant
          November 1, 2018

          This worked for me. Thanks!

          rcraighead
          rcraighead
          Legend
          October 23, 2018

          You can re-install the older version. In the future, when you "Update" Illustrator "Option+Click" and choose "Advanced" then un-check "Delete older versions".

          I don't know why Adobe hides this feature. I NEVER intentionally delete older versions because there are inevitably bugs and incompatibilities with new software. "Keep old version" should be the default, IMO.

          A
          Amelia4854
          Participant
          October 23, 2018

          I have the same issue. Text editing is the worst. So very frustrating 

            aaabbbcccdrfyuoli;oiy
            aaabbbcccdrfyuoli;oiy
            Participant
            October 19, 2018

            I have also run into this issue after the latest update—all the regular processing in the program seems to work in a timely manner. However, when you are hovering over or working on the art board itself, the curser becomes laggy / delayed. When hovering over the menus / sidebar there is no lag, only when you're working in the art board.

            The program is still usable, but extremely frustrating.

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