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Ofthen my Illustrator gets into mode where moving objects makes all linked objects to disappear or glitch. Only fix is zoom in zoom out. It has happened on multiple different computers and only with recent versions.
No fix with disabling GPU support.
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Hi there,
Sorry about the trouble. Could you please share a few more details like:
We are here to help. We just need more information.
Thanks & Regards,
Anshul Saini
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Windows 10
Illustrator 26
Both computers got Geforce GPUs. Does not matter if it is enabled in preferences or not.
Other settings and recent software changes do not matter because it happens in different PCs.
Only thing I can think of, is that this file is originally created in older versions of AI. But even that is not very good discovery as most of the files I work on are older AI files. I copied content into new file and problem seems to go away.
But that is not good solution. In new file I still see the display of raster images changing while I move objects around. It does not disappear like earlier.
Video: https://vimeo.com/661151411
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Thanks for sharing the files, @Sorontar. Would it be possible for you to share a sample file? Also, could you please confirm the model no of the Geforce GPU with us?
Also, I would request you to confirm if you are using an external monitor(s)? If yes, with which port and cable combination it is connected. What is the screen resolution of the display(s) 1080p, 2k or 4k? What are the scale settings in Display settings & Illustrator preferences?
This information will help us investigate this issue further.
Regards,
Anshul Saini
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One is laptop, other is not.
Geforce MX330, otheri s Nvidia GT1030.
Both use windows 10.
No external monitors.
Resolutions are different. 1080p and 1440p
UI scaling is default.
No it started happening in a file where is no raster files nor raster effects used. It just happens some time after I have worked on the file.
Only thing that is same about these two computers are probably some other Illustrator settings or other software that are both installed. Have there been graphical issues before because of some other software on background. Maybe it is something like listening to Spotify same time or something like that.
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Thanks for sharing the details, @Sorontar. I would request you to try the following steps and let us know if it helps:
I will be looking forward to your response.
Regards,
Anshul Saini
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No change. I just restart Illustrator now and then.
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Thanks for retying and letting us know that. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen) when this happens. The team here would be able to perform remote troubleshooting and assist you accordingly.
Regards,
Anshul Saini