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M
mbrekks
Participant
May 7, 2020
Question

My Adobe Illustrator 2020 is not loading Home Screen on macOS 10.15.4

  • May 7, 2020
  • 1 reply
  • 799 views

My Illustrator application has had a lot of errors in the past few days. The opening page of the application won't load no matter how long I wait, the new document page won't load either. The only way to create a new document is dragging and dropping a photo into the application. My libraries window is also not working, and my delete anchor point tool is missing. I have uninstalled and reinstalled the app twice and the same problems remain. I didn't update the app or change anything, it just started happening.

 

 

 

 

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1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 7, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Have you tried resetting Adobe Illustrator preferences? If not, please try doing that. Please follow the instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

M
mbrekksAuthor
Participant
May 10, 2020

I just tried resetting my preferences and it's still doing the same thing. 

My OS version is 10.15.4

 

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 16, 2020

Sorry to hear that.

Please enable the "Use Legacy "File New" Interface and see if you are able to create new documents.

Also, you may add missing tools by following steps on help article https://helpx.adobe.com/in/illustrator/using/tools.html

 

If it does not help either, you may also try to use Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove existing installation and install the app again. Hope it helps. Thanks!

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