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L
Lisovskki
Participant
March 12, 2024
Question

my adobe illustrator and photoshop crash

  • March 12, 2024
  • 1 reply
  • 235 views

Someone can help me?

version illustrator 28.3

CPU - ryzen 7 5800x 

GPU-  MSI GeForce RTX 4060 Ti Ventus 2X Black OC 16GB DLSS 3

32 GB RAM

WIN 11 PRO 

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    1 reply

    L
    LisovskkiAuthor
    Participant
    March 12, 2024

    it keeps crashing and closing on its own

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 15, 2024

    Hello @Dominik36022228kig7,

    We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3TDGBHa) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3TDQjcL). We appreciate your time and patience in helping us resolve this issue.

    Thanks,
    Anubhav

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