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My Asus Vivobook Pro 15 OLED doesn't run Illustrator 3D objects and Premier Pro crashes quickly

New Here ,
Mar 31, 2024 Mar 31, 2024

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Hello, I have an Asus Vivobook Pro 15 OLED laptop.

It features a 13th Gen Intel(R) Core(TM) i9-13900H processor running at 2600 Mhz, with 14 cores and 20 logical processors.

I have 16.0 GB of installed physical memory (RAM).

Everywhere it was written that with my processor,  and I would be able to run all programs smoothly. However, in reality, rendering in Illustrator is very slow. I can't even open a project with 3D objects in it. Moreover, a regular timeline in Premiere Pro with just 10 Morph Cut effects causes quick crashes, and Premiere Pro becomes unresponsive. I have to force close it without being able to save anything.

 

Is my laptop not compatible with Adobe software?

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Adobe
Community Expert ,
Mar 31, 2024 Mar 31, 2024

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What kind of graphics accelerator card is installed in your notebook computer? Does it have a discrete graphics accelerator board, such as a NVidia RTX or AMD Radeon GPU? The discrete boards typically have their own separate pool of faster GDDR RAM. Or does your notebook have an integrated graphics chipset, such as an Intel "Iris" chipset?

In my humble opinion, 16GB of RAM is really the minimal amount anyone can get away with using these days even if they have a good dedicated graphics card installed in the computer. That's with using creative software such as Adobe's applications. A cheaper integrated graphics chip solution will siphon away some of that system RAM for its own purposes and just slow down the computer system further. Apple notebooks might be a bit better at handling the balance on this than Windows notebooks. But, still, I wouldn't buy a new notebook today with anything less than 32GB of RAM. Some but not all Windows notebooks have RAM modules that are removable and therefore upgradeable. If you're lucky enough you might be able to swap out the 16GB modules in your notebook for a 32GB or 64GB package. But if the RAM is soldered onto the motherboard (like it is for all Apple notebooks) then you're stuck with the 16GB you have. I have a very intense dislike for soldered on RAM. I will not buy a computer that has that garbage. If a decision was up to me I would have soldered-on RAM banned by law.

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hello @Julie.Jay,

Thanks for reaching out. As Bobby suggested, To take advantage of Illustrator's GPU performance in 3D, your computer should have a dedicated GPU with a minimum of 1 GB of VRAM (4 GB recommended). For optimal performance in Premiere Pro, the minimum GPU VRAM is at least 2 GB. Learn more here: (https://adobe.ly/49oN8KE) (https://adobe.ly/3TPo5dK)


If your computer does have a dedicated GPU, you may try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/49t5jid) and checking if it helps.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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