Skip to main content
Deeshana
Participant
June 19, 2018
Answered

My Illustrator crashes every time I open a pdf?

  • June 19, 2018
  • 1 reply
  • 4051 views

For years I have been opening and editing pdf's in illustrator. For 2 days my app crashes every time I attempt it or freezes. What's going on? I updated, deleted and reinstalled the program in an attempt to rectify the problem

    This topic has been closed for replies.
    Correct answer Deeshana

    So I found out the problem, My graphics card was out of date.

    I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

    It is now working again.

    1 reply

    Doug A Roberts
    Community Expert
    Community Expert
    June 19, 2018

    Does this occur with a particular PDF or all PDFs?

    Deeshana
    DeeshanaAuthor
    Participant
    June 19, 2018

    And with eps. files now that I have tried

    Participant
    October 30, 2023

    So I found out the problem, My graphics card was out of date.

    I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

    It is now working again.


    Only one of my pdfs are crashing my illustrator and I tried your method but my gpu tick box was already unchecked so sadly it didn't help my situtaion.