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Deeshana
Deeshana
Participant
June 19, 2018
Answered

My Illustrator crashes every time I open a pdf?

  • June 19, 2018
  • 1 reply
  • 4052 views

For years I have been opening and editing pdf's in illustrator. For 2 days my app crashes every time I attempt it or freezes. What's going on? I updated, deleted and reinstalled the program in an attempt to rectify the problem

      This topic has been closed for replies.
      Correct answer Deeshana

      So I found out the problem, My graphics card was out of date.

      I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

      It is now working again.

      1 reply

      Doug A Roberts
      Community Expert
      Doug A RobertsCommunity Expert
      Community Expert
      June 19, 2018

      Does this occur with a particular PDF or all PDFs?

      Deeshana
      DeeshanaAuthor
      Participant
      June 19, 2018

      And with eps. files now that I have tried

      B
      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      October 31, 2023

      Only one of my pdfs are crashing my illustrator and I tried your method but my gpu tick box was already unchecked so sadly it didn't help my situtaion.


      Is there anything unusual about the PDF, such as large file size and/or very complex artwork? Does the PDF have any of the newer features and effects from Illustrator, such as free-form gradients? Was the PDF saved with Illustrator Editing Capability intact? Or was the PDF created by another application, such as one not made by Adobe? PDF files in general are not meant to be edited further and that's especially true for PDFs not generated by Adobe applications.

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