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Deeshana
Deeshana
Participant
June 19, 2018
Answered

My Illustrator crashes every time I open a pdf?

  • June 19, 2018
  • 1 reply
  • 4051 views

For years I have been opening and editing pdf's in illustrator. For 2 days my app crashes every time I attempt it or freezes. What's going on? I updated, deleted and reinstalled the program in an attempt to rectify the problem

      This topic has been closed for replies.
      Correct answer Deeshana

      So I found out the problem, My graphics card was out of date.

      I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

      It is now working again.

      1 reply

      Doug A Roberts
      Community Expert
      Doug A RobertsCommunity Expert
      Community Expert
      June 19, 2018

      Does this occur with a particular PDF or all PDFs?

      Deeshana
      DeeshanaAuthor
      Participant
      June 19, 2018

      And with eps. files now that I have tried

      Deeshana
      DeeshanaAuthorCorrect answer
      Participant
      June 19, 2018

      So I found out the problem, My graphics card was out of date.

      I had to go into preferences in Illustrator, Click on "performance" and untick "GPU performance"

      It is now working again.

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