My illustrator keeps failing to update, and I can't open the program. Error 184

New Here ,
Aug 28, 2022 Aug 28, 2022

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My illustrator keeps failing to update, and I can't open the program. It says "The target file is locked by another process. Unable to install the update of the product. (Error Code:184). Log: 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 3 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeIllustrator26-Core', version:26.5.0.223
FATAL: Error occurred in install of package (Name: AdobeIllustrator26-Core Version: 26.5.0.223). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB". Error 32 The process cannot access the file because it is being used by another process.
WARN: File C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB locked with Process Creative Cloud.exe
WARN: Unable to move file at "C:\adobeTemp\ETR7243.tmp\2\StagingArea\Application\Support Files\Required\Fonts\ZX______.PFB" to "C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Hello Michael22332475551i,

 

Sorry to hear about this experience. I would request you try restarting the system and try the installation again. If the issue persists, try removing and reinstalling the Creative Cloud Desktop application and then retry updating Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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You need to reply to @Michael22332475551i, not me. All I did was move his post to the correct forum. 😄 

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