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M
mks264
Participant
February 28, 2020
Question

My Illustrator keeps on crashing. I use Cadtools.

  • February 28, 2020
  • 1 reply
  • 940 views

My Illustrator keeps on crashing. I use Cadtools but they say that I have a corrupt illustrator install.

 

At first, I was getting the warning that my Creative Cloud was corrupted and that I needed to reinstall. I did this a couple of times. My Illustrator kept crashing and I was helped out with a reinstall from the Cadtools customer service. Everything was fine for about a week and then I got this error :

 

Missing required Plugins

ArtConverters.aip

Pathfinders.aip

---

I reinstalled and my computer seemed ok for a day but I started getting the reinstall error message again. I deleted older copies versions of Illustrator that I had on the computer, reinstalled illustrator, and installed Cadtools manually again. Still same issue.

 

I'm going to try and paste the crash report if possible.

Anyone have any idea what the problem is?

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
February 28, 2020

Hi there,

 

Thanks for reaching out. Would you mind sharing us more information like:
1. Version of OS and Illustrator.

2. Have you tried working without Cadtools? (If not, please disable them once and see how Illustrator responds).
3. Have you tried restarting computer in safe mode and checked if it working there?

 

You may also try resetting preferences once. Follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Please share crashreport on Pastebin or using the steps provided on help article https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
Looking foward to your response.

 

Regards,

Ashutosh

M
mks264Author
Participant
March 4, 2020

Helo. I tried resetting preferences and using the app without Cadtools. This worked ok yesterday but this morning when starting up my computer, I got this error:

 

"Adobe Creative Cloud, needed to resolve the problem. However, it is missing or damaged. Please download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp."

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
March 4, 2020

Hi there, thanks for posting the details about Illustrator. Crash logs were showing cadtools as the reason for crashes. A reinstall of the plugin might help.

About Creative Cloud error, it is not related to Illustrator. Please follow steps provided on help article https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html
Hope it helps. Thanks!

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