Skip to main content
CmdrTomalak6330
CmdrTomalak6330
Inspiring
May 30, 2025
Answered

My "Font Fix" action no longer works

  • May 30, 2025
  • 3 replies
  • 1319 views

Not sure when this stopped working but I have an action that I'd set up to fix legacy font errors by finding missing fonts and replacing all with a new font.  This was working without fail and was a huge time saver for me since we have a lot of old legacy files that need to be updated whenever customer changes are required.

This is not the case anymore.  I can run the action and although it goes through all of the recorded steps, it no longer changes any of the fonts.

I can't even record a new action as the new action won't do it either.  I can still do it manually but come on... It's slowing down my workflow that I already estimated would take a certain amount of time based on using the action.

    Correct answer CmdrTomalak6330

    @Abhishek Rao 
    I give up.  There doesn't seem to be any rhyme or reason to this problem now.  If I find a file that doesn't work and try to resave it as something I can at least give to you to try, whenever I resave it, the action suddenly works on the resaved file.  To make things even more confusing, once I get the resaved file to work, I can go back to the original file that previously didn't work and suddenly it works now.  That's it.  Until another update happens, I'm just going to revert back to 29.2.1 and stick with that.  This is just maddening on my end and I can't keep trying to jump through hoops trying to get it figured out.  As far as I'm concerned at this point, this will be marked as the correct course of action.

    Thank you for your time.  I really do appreciate it.

    3 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 9, 2025

    Hi @CmdrTomalak6330,

     

    Thanks again for sharing the action file. I just tested it on my end, and interestingly, it worked as expected.

    To better understand what might be different in your setup or workflow, could you please share a short screen recording that walks through your full process - from opening the file to triggering the action and seeing the issue? That will help confirm if I'm missing a step or if there's something specific in your workflow that's causing the problem.

     

    Looking forward to your update!

    Abhishek

    CmdrTomalak6330
    CmdrTomalak6330Author
    Inspiring
    June 9, 2025

    Hi @Abhishek Rao 

     

    When I reverted back to the the newest version (as mentioned above) it worked for me as well.  However, just as quickly as thought it was fixed, it stopped again.  Just for the sake of my own sanity, can you please try it a couple more times to see if stops working for you as well?

     

    I can maybe give you a recording if you explain how to do that.  It depends on what the recording process actually records.  I may or may not be able to supply you with it.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 3, 2025

    Hi @CmdrTomalak6330,

     

    Thanks for the detailed updates so far.

    When you say the issue is with the 'latest' version, can you confirm if you mean Illustrator version 29.5.1? Also, could you please share the details of your operating system?

    I just tried recording and playing back a similar font replacement action in Illustrator 29.5.1, and it seemed to work fine on my end. The fonts were replaced as expected when I played the action.

    To better understand what's different in your setup, would it be possible for you to share a short screen recording showing your full workflow? That will help us narrow things down and work with the team if needed.

     

    Looking forward to hearing back from you!

    Abhishek

    CmdrTomalak6330
    CmdrTomalak6330Author
    Inspiring
    June 3, 2025

    Ok. Well, I was determined to get this figured out so I re-installed the latest version and of course,  now it's working again.

    *sigh*  Thanks for your help.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 30, 2025

    Probably you can share the action and a sample file?

    CmdrTomalak6330
    CmdrTomalak6330Author
    Inspiring
    May 30, 2025

    Says I can't supply the action.    Also wouldn't let me attach the AI file.

    Said this which I don't understand at all what it means.

    • The attachment's sample.ai content type (application/postscript) does not match its file extension and has been removed.
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 30, 2025

    Please share it via Google Drive, WeTransfer or the like.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices