Não consigo gravar um ficheiro no illustrator simplesmente "crasha"

[alvarom34070431]

Ao tentar gravar um ficheiro ele simplesmente fecha o illustrator

Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Adobe InDesign\indesign-v17.0.jsx Line 1: I/O error

Podem por favor ajudar? 

Obrigado

[sishamIAGD]

Have you updated your Illustrator recently..?

What is your setup? Illustrator version..? We need more information to be able to help.

[alvarom34070431]

Estou a usar o windows 11
Tenho instalada a ultima versão Illustrator (26.3.1)
E tenho atualizado ao dia de hoje e o erro mantem-se

[sishamIAGD]

Have you tried restting your preferences? Have a look at this post

https://community.adobe.com/t5/illustrator-discussions/how-to-reset-illustrator-preferences/td-p/106... 

[alvarom34070431]

Já fiz o que indicam mas o erro mantem-se, mas agora com outro tipo de erro

[Anubhav Majumder]

Hello @alvarom34070431,

Sorry to hear about this experience. Would it be possible for you to compress the Startup Script folder in a Zip file from the location mentioned in error and upload it to Creative Cloud/ Dropbox or any other similar service and share the download link here with us?

Also, try moving the Startup Scripts CC folder to the desktop and relaunch Illustrator to check if it makes a difference.

Looking forward to your response.

Thanks,

Anubhav

[alvarom34070431]

how do i do that?

[Anshul_Saini]

Hi @alvarom34070431,

We are sorry for the trouble. Currently, the product team is investigating this issue. Also, recently we had a debug session with a couple of users, and deleting the Startup Scripts CC folder or moving them to Desktop worked for them.

Please move the "Startup Scripts CC" folder to the Desktop or delete it from the following locations:

C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe

Let me know if it works for you.

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[alvarom34070431]

Still the same problem, illustrator crashes 😞

[Anshul_Saini]

Hi @alvarom34070431,

We are sorry to hear that. Would it be possible for you to share your Adobe email ID, Phone number with country code, preferred time & day for the meeting, your timezone, and country & state you live in over the DM only.

I will arrange a callback with our technical support, and they will help you resolve the issue?

I will be looking forward to your DM.

Thanks,

Anshul Saini