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Nearly out of app memory after updating to 2025 version

New Here ,
Oct 30, 2024 Oct 30, 2024

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Hi, after updating to Illustrator 2025 the programme keeps crashing when I try to do anything saying. I get the spinning wheel and then I'm told that I'm nearly out of app memory. I've never had this problem before and I seem to have enough RAM. Is this a common problem after updating the software? I have cleared caches and logs and updated to the latest operating system, done a clear my mac, and uninstalled and reinstalled but nothing works. Can anyone help please?

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Bug , Performance

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Adobe
Adobe Employee ,
Oct 30, 2024 Oct 30, 2024

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Hi @Your Trust338126758ocp

 

I’m sorry to hear about this error. Could you please check and confirm that your system meets the minimum requirements listed here? If it does, please try the steps provided in this link and let us know if it resolves the issue.

 

Regards,

Srishti

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New Here ,
Oct 30, 2024 Oct 30, 2024

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Thanks Srishti, I have just run through all the processes you suggested and tcheck all my systems are compatible and up to date and it still crashes.

 

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Adobe Employee ,
Oct 30, 2024 Oct 30, 2024

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Hello @Your Trust338126758ocp,

I'm sorry to hear the suggestions did not work. Would you mind sharing the crash report using your Adobe email address and sharing it here for quick tracking (https://adobe.ly/4eV7UFb)?

I appreciate your time and patience in helping us resolve this issue.

Anubhav

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New Here ,
Nov 14, 2024 Nov 14, 2024

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Same issue. Have tried all the suggestions, resetting preferences etc and my system meets the minimum requirements. Since upgrading to 2025 version Illustrator is now basically unusable... getting the spinning wheel of doom on every interaction and it's maxing out system memory. I rely on illustrator for my business so it's not ideal...

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

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LATEST

Hi @Skelitalix,

 

Thank you for sharing your experience. I completely understand how disruptive this issue can be, especially when you rely on Illustrator for your business.

 

To assist the team in investigating this further, could you please provide the following details:

1. Screen recording of the issue so we can see what’s happening in real time.

2. Where were the files stored when you experienced this issue? Are they:

•On a network drive

•A server

•Locally on your desktop

•An external drive

3. The specs of your machine, including the operating system, RAM, GPU, CPU, and storage configuration (SSD or HDD).

4. If the issue occurs with specific files more frequently, could you share a sample file with us for testing?

 

Your input will help us pinpoint the cause and provide targeted recommendations. Looking forward to your response!

 

Best regards,

Anshul Saini

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New Here ,
Nov 02, 2024 Nov 02, 2024

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same issue with myself too. I have updated software and system requirments are more than sufficent 

 

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Community Expert ,
Nov 02, 2024 Nov 02, 2024

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@DEVRAJ38648104ylzk  schrieb:

same issue with myself too. I have updated software and system requirments are more than sufficent 

 


 

Which system is it and how much memory?

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Community Expert ,
Nov 02, 2024 Nov 02, 2024

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Have you tried resetting your Illustrator preferences? If when you updated to CC 2025 you used the option to "import previous settings  and preferences" then it is possible that the old preferences are not working harmoniously wiith the new version. Resetting the preferences will restore the program to its defaults which will, hopefully, result in better performance.

To reset preferences:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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