Need Assistance Exporting into Correct format for online Printing service (CVS/Walgreens) (Embeded)

[Leonor5E62]

Hello,

Posting this again I hope I embedded the images right this time. I am having an issue possibly by the way I am exporting my art work. I have created an 8x10 and 5x7 art work piece. When I am on the CVS or Walgreens online service to print photos, an error appears advising me that it does not support my type of photo(s). I have checked the size and that its an JPEG so I am not sure what the issue is, any assistance would be greatly appreciated. I have added the export settings I am using and the error I am getting on the CVS site. I plan on selling this on Etsy so it would also be great in case any customer runs into this.

In AI: artboard size is 184.32 px X 230.4 px to export with 300 ppi as an 8x10

other artboard size is 115.2px X 161.28 px to export with 300 ppi as a 5x7 not sure if this is needed just giving extra info

[Monika Gause]

They can probably not handle CMYK JPEGs.

You could try and ask them.

[Leonor5E62]

https://wagcco.secure.force.com/pkb2/articles/Information/Upload-FAQs

Ah yes, they only support 8-bit RGB or sRGB. I will export RGB then, do I first have to convert my artboard from CMYK to RGB. Or can I have a CMYK artboard and export RGB?

[Monika Gause · Accepted solution]

You can change the document color mode when exporting.

Or you use File > Document color mode > RGB - this would allow you to adjust colors before exporting if needed. Both methods will use whatever color management settings you have set up.