Need Help with illustrator start up Error - Failed to initialize the license abstraction layer

When ever I launch Illustrator 2021 and 2022 I keep getting this message.. Does Anyone know what it is, how I fix it and what it means.

Thanks

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Community Manager

Hi there,

Sorry about the trouble. In addition to the @tonyharmer & @manal shanableh suggestion, you may try the steps suggested in this third-party help article (https://wiki.esko.com/pages/viewpage.action?pageId=84149245) and let us know how it goes.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

Legend

what is you subscription type or licence?

From creative cloud app, go to your profile.

Conntact us

you will have live chat and they will fix the problem.

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