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Josh Thorsen
Participant
October 19, 2017
Answered

New Artboard causing crash

  • October 19, 2017
  • 17 replies
  • 7684 views

Anyone experiencing this after the update today? Using the New Artboard button crashes every time for me. Old documents. New documents. Every. Single. Time.

    Correct answer Nitish Agarwal

    Update to our latest build to have this fix.

    17 replies

    B
    benhamdesign
    Participating Frequently
    December 18, 2020

    Using 2021 and still having the same issue

    P
    Phaedra5C79
    Participant
    May 5, 2021

    Same. Without fail, everytime I click "Edit Artboards" it crashes.

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    May 10, 2021

    Hi there,

     

    Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to the latest version.

     

    In addition to that, please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help.

     

    Regards,

    Ashutosh

    Nitish Agarwal
    Adobe Employee
    Nitish AgarwalCorrect answer
    Adobe Employee
    April 6, 2018

    Update to our latest build to have this fix.

    R
    RahulDesigns
    Participating Frequently
    May 23, 2018

    Hi, still have crash problem. When I start the program and click on "Create new", the illustrator crashes. Please let me know the fix for this.

    This is the crash report

    <?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Illustrator" applicationVersion="22.1.0" build="312">

    <time year="2018" month="5" day="23" hour="17" minute="18" second="54"/>

    <user guid="3144cb14-f241-4cb7-a83f-3c00249ae45d"/>

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    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF8621783F9">

    <backtrace crashedThread="0">

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 23, 2018

    Please don't just throw your crash report at us. The thread is unusable now. Nobody wants to scroll past your endless codelines. Post this stuff to pastebin.

    Please create a new thread,

    describe your system and version

    what exactly is happening step by step

    are there any third party plugins installed

    What did you already try to solve this?

    fernanditron
    fernanditron
    Participant
    March 6, 2018

    So apparently this is a thing– Adobe Prerelease​?

    P
    Pixel Jockey35
    Participating Frequently
    February 21, 2018

    Another week later and this still isn't fixed.

    The original post in this thread is from October 18th. It's February 21st. That's almost four (4) months.

    I have zero (0) clients who would put up with me if I let a problem go this long.

    My daughter's Minecraft game gets fixed more frequently than this supposed professional tool.

      P
      Pixel Jockey35
      Participating Frequently
      February 14, 2018

      Almost four months later and this still isn't fixed.

      I'd be fired if I let a problem go this long at my job.

      I guess Adobe likes to hide behind their huge market share.

      Suppose for a moment you're a delivery driver. You buy a nice new truck from a major truck manufacturer.

      Every time you try to fill your nice new truck with fuel, it disappears and teleports itself to where you were 20 minutes ago.

      You have to go back to your teleported truck and re-do all the deliveries you just made.

      That would get pretty old after a few days, right?

      Adobe, fix your faulty program. People are paying a lot of money to use this for their JOBS! I'm not screwing around making internet memes here. I have clients and deadlines that are negatively affected by your ineptitude.

      P
      Pixel Jockey35
      Participating Frequently
      January 29, 2018

      I spent a while searching for the appropriate phone number to call, then over an hour on the phone with a very nice tech support person. He was able to fix this problem by deleting the application settings. The whole day I was able to add artboards without the application crashing.

      Fast forward to today and I'm back to square one. Every time I try to add a new artboard Illustrator crashes.

      I'm beyond frustrated with this. I know if I delete my personal settings it might start working again. However, I don't want to reset all of my tool, unit, selection, etc. preferences every couple of days when Illustrator decides to break again.

      Adobe, fix your program.

      P
      Pixel Jockey35
      Participating Frequently
      January 29, 2018

      After restarting the application from the latest artboard related crash, It appears Illustrator is deleting my personal preferences anyway.

      Loading my saved workspace isn't working.

      At this point I'm f**king irate. Adobe, get off your ass and fix your faulty program!

      ceyhun_akgun
      ceyhun_akgun
      Legend
      January 29, 2018

      In the same way, I started living this problem. I even register before opening a new "artboard". This problem is not always happening. I live more when the "Layer Cliping Mask" application is applied.

      Graphic Designer Educator / PrePress Consultant
      G
      Gleeful_difference1549
      Participant
      January 28, 2018

      iMac mid-2011, 12gb RAM, macOS High Sierra (10.13.2)

      Illustrator CC 2018 (22.0.1)

      I normally don't need multiple artboards, so just encountering this for the first time today. Similar to others, if I try to add an artboard to an existing document using the artboard panel, I get the Beachball of Death and have to do a force quit and reboot. Frankly, it comes across as a bit of an insult to be paying a monthly fee for the Creative Cloud, and for you to tell us to use a bootstrap workaround instead of actually fixing the problem, especially when it's one that definitely did not exist before one of the recent updates.

      Fix yo' $#!7

      P
      Pixel Jockey35
      Participating Frequently
      January 17, 2018

      I updated to the 2018 CC version yesterday and I am experiencing this flaw. Every (yes, 100% of the time) I try to add an artboard Illustrator crashes. I lost at least an hour of work yesterday. I work on a bill-by-hour basis and this is very frustrating, not to mention a waste for my clients.

      I do work with schematic drawings, so adding space between artboards is not an option for me. I need to have certain objects show up at exactly the same place on every artboard and I'm not going to spend countless hours adding space between artboards on every file I have to open.

      I'm paying a lot of money to use this product at a professional level. I'm not interested in an Adobe employee telling me how to do my job as a workaround for their mistake.

      Judging by this thread, this has been a problem since October.

      Pretty please, Adobe, get off your ass and fix the damn problem!

      Thank you.

      P
      phill72453070
      Participant
      December 6, 2017

      Exact same issue cant add a new artboard via the artboard palette or artboard tool

      its killing me

      hope it gets cleared up or im done for

      L
      LJPixels
      Participant
      November 29, 2017

      Exact same issue.  If I try to duplicate an artboard with the plus sign, expand, or create a new artboard it will bring up an error message saying I've exceeded the space limit and crashes.  I don't think this update was ready to be released.  Lots of issues.

      Update: My Photoshop artboard issue.  If you're trying to duplicate or create a new artboard, my dimensions default to percentage rather than pixel so it reads 1920% x 1080% and not 1920px x 1080px.  But if you manually switch it to pixels it works fine.

      Show more replies
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