Skip to main content
N
Nathan Regnier-Lange
Inspiring
February 5, 2017
Question

New Document dialog box is blank. Fix?

  • February 5, 2017
  • 2 replies
  • 365 views

I just got a brand new laptop and immediately installed illustrator on it, but I don't get any options to set up my document when I click the "New..." button. It looks like this:

Any ideas? This was happening on my old laptop as well.

This topic has been closed for replies.

2 replies

Kurt Gold
Community Expert
Kurt GoldCommunity Expert
Community Expert
February 5, 2017

I've seen that several times as well. Sometimes it helps to close and retry.

It seems more reliable to go to the general preferences and turn on the option to enable the traditional File > New dialog.

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
February 5, 2017

Two options. Try clicking on one of the other tabs (since it a new install you don't have any recent files to open). The other is to go to Preferences and check the box that says Use Legacy File New dialog.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices