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New Document setup window opens blank

New Here ,
Dec 09, 2016 Dec 09, 2016

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In my CC Illustrator as well as Photoshop, I am unable to create a new document. When I try to, this is what I get:

Screen Shot 2016-12-09 at 10.40.35 AM.png

I've tried restarting the programs to no avail.

My apps are updated.

Help?

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correct answers 1 Correct answer

Community Expert , Dec 15, 2016 Dec 15, 2016

In preferences check the box that says "Use Legacy New Document dialog".

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Community Expert ,
Dec 09, 2016 Dec 09, 2016

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Adobe Employee ,
Dec 15, 2016 Dec 15, 2016

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Moving to Illustrator

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Community Expert ,
Dec 15, 2016 Dec 15, 2016

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In preferences check the box that says "Use Legacy New Document dialog".

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Guest
Nov 13, 2017 Nov 13, 2017

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Had the same issue with my new surface pro 4, switching to legacy did fix this - but why is it not working?

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New Here ,
Feb 13, 2020 Feb 13, 2020

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Thank you so much for this. My daughter has an assignment due using InDesign and was so stressed as a blank window showed up when she hit New - Document. This helped us unravel the mystery and provided a path forward. We still have InDesign come up with just a blue circle in the middle. Surprisingly, New - Document shows us the dialog to setup the doc.

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Explorer ,
Apr 26, 2023 Apr 26, 2023

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Wow, this bug still persists in 2023 (version 27.4). Unreal.

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hello @artichoked,

 

We understand that dealing with technical problems can be frustrating. Could you please try the following steps and see if they resolve the issue:

  • Close all Adobe applications
  • Rename the UXP folder to ~UXP.
    For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
    For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
  • Relaunch Illustrator

 

If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then reinstall and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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