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New Document setup window opens blank

In my CC Illustrator as well as Photoshop, I am unable to create a new document. When I try to, this is what I get:

I've tried restarting the programs to no avail.

My apps are updated.

Help?

This topic has been closed for replies.

Correct answer Larry G. Schneider

In preferences check the box that says "Use Legacy New Document dialog".

Inspiring

Wow, this bug still persists in 2023 (version 27.4). Unreal.

Community Manager

We understand that dealing with technical problems can be frustrating. Could you please try the following steps and see if they resolve the issue:

Close all Adobe applications
Rename the UXP folder to ~UXP.
For Windows: Navigate to C:\Program Files\Common Files\Adobe\UXP
For macOS: Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator

If the issue persists, kindly try removing Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then reinstall and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Correct answer

Community Expert

In preferences check the box that says "Use Legacy New Document dialog".

A

Anonymous

Had the same issue with my new surface pro 4, switching to legacy did fix this - but why is it not working?

Community Expert

reset your preferences -

Community Manager

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