Participant

Question

New file menu is too big for screen

Forum|Forum|4 years ago
November 21, 2021
3 replies
2494 views

In illustrator when I to to file new the pop up window is extremely large to the point that I can't see the entire thing and I can't get to the settings or to save (create). I do have 3 screens and it spans all three. This was not a problem until the last update (can't remember when that was) and so I do have the newest version. This is not an issue in Photoshop. I would greatly appreciate any help with fixing this. Thanks.

JonWolf

Participant

I also have a 3 monitor setup, and have been experiencing the same issue for years. Makes the new document window hard to use and get past. It seems to default to the width of all 3 monitors, when the rest of the applications opens within the size of the current display. I can’t find the menu on the left that @Manuela I mentions below for the workaround.

M

Manuela I

Participant

This is the menu I meant… But this “trick” no longer works. I use Google Chrome. Have you tried reducing the zoom level by tapping the three vertical dots in the upper-left corner? This decreases font size and increases workspace for me.

M

Manuela I

Participant

I have found a workaround to this problem. I expanded the menu on the left (for example, add text). This made the menu the size of my screen. Then I hit "Ctrl" "-" a few times. Once I was satisfied with the size, I collapsed the menu, and I am pretty much back to the previous display and content with the larger work area and smaller menu bars.

HARSHIKA_VERMA

Community Manager

Thank you for sharing the workaround here with the community users. This might help our customers.

Appreciate your help.

Thanks,

Harshika

sishamIAGD

Community Expert

Have you checked your UI scaling settings..?

Edit>Preferences>User Interface

S

Stacy5FB0Author

Participant

Yes I checked the UI scaling settings and it is set to the smallest option. Still having the same problem. This was not an issue until the latest update.

T

Tim37856994irqu

Participant

Hello @RKane-1,

It seems like you're encountering an issue with the New Document window being too large and extending beyond the screen, making it difficult to access essential options and buttons.

Here are a few steps you can try to address this issue:

Ensure that your UI scaling settings in Illustrator are set to the smallest option. You can find this option under Edit > Preferences > User Interface.
If you're using a big-screen TV as a monitor, it's possible that the scaling settings on your operating system are causing the issue. Try adjusting the scaled resolution of your OS display settings to 100% and see if it helps.
Sometimes, corrupted preferences can cause unexpected behavior in Illustrator. You can try resetting Illustrator preferences to their default settings.
Ensure that your graphics drivers are up to date. Outdated drivers can sometimes cause such issues.

I hope one of these solutions helps resolve the issue for you. If you continue to experience problems, please share the OS & Ai version, Monitor make & model & screenshot of the issue. We'll do our best to assist you further.

Best regards,

Anshul Saini

I have the same problem, likely from a recent update. Makes the program very difficult to use.

The solution should not be that the user has to edit their global OS settings to accomodate the abberant window that is needed for a couple seconds during use of the program. Solution needs to come in an update. Thank you.

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