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New Illustrator Mockup tool is not working

Community Beginner ,
Nov 08, 2023 Nov 08, 2023

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I pressed the install button and am now stuck on this screen and I can't do anything, I've tried restarting the app, and my computer but it changes nothing, please help.

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Bug , Performance

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Adobe
Community Expert ,
Nov 08, 2023 Nov 08, 2023

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If nothing else helps, try and launch Illustrator with Ctrl+Alt+Shift held down (on Mac it's cmd instead of ctrl) to reset the preferences. This will of course erase your settings.

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