New update for Illustrator - 24.0.1

[Om Nath Jha]

Hi all,

The latest release for Illustrator (24.0.1) is live now. In this release, we fixed some stability issues reported after the MAX release. 

In this release, we fixed some stability issues reported after the MAX release. 

Please check this link for the list of fixed issues in this release.

If you don't see the update, check and follow the steps suggested here.

Thanks,

Om

[Monika Gause]

Please contact Customer Care so they can login to your system to fix this.

http://helpx.adobe.com/contact.html

[carolynn32794361]

Hi Monika,

I uninstalled the update of Illustrator (24.0.1), and reverted to the previous version (24.0). While it's not working as fast as it used to BEFORE the update to 24.0.1 (or should be, given what we pay for this software), it is workable. It's slow, sluggist, frustrating, hogging all of my computer resources, and I'm really irritated, but it's working (I should say, limping along). I think that Adobe should scrap whatever was done in that 24.0.1 version and send out an updated version, because it's jacked. 

Carolyn

[Monika Gause]

Please contact Customer Care.

[chanelc88676933]

HELP...I installed the update and when I open my CAD generated AI , DWG, OR DXF files I can  no longer see the dielines?  how can fix this asap!

[Monika Gause]

And what do you see instead?

[kat503]

Illustrator was working totally fine for me until this update. Now it's impossible to work in... it's laggy and sticky – takes several secs to click and select anything, and then cannot select the actual thing I need, cannot use built-in standard shortcut keys (like Copy and Paste). Sometimes, I can't even click on the cursor tool and the hand icon is stuck, all I can do is move the pages. Slow to save, and slow to flip from one app to another I have open. Frustrating!

Tried uninstall and reinstall, tired deleting preferences, tired everything others have suggested. It's still not working properly. Need urgent help as it's interfering with my work – my livelihood!

[ingelablack]

Hi Kat!

I have for now reverted to previous versions adobe and illustrator. Meanwhile everybody fin out what the problems are. But I do recognize "the short cuts not working" from before. I have english software, and english system. But also swedish language selections for some things and keyboard. Windows 10. For me it took ages to discover and help from both adobe and windows. The menu for windows below to the right has to reselect swedish every time instead of english then it works. Maybe could be something similar for you?

[kat503]

Hi, thanks for your reply. I'm really, really pleased to say Adobe tech support solved my problem remotely. My AI issues were due to Dictation being turned on in System Preference (in Keyboard). Apparently a known problem.

[carolynn32794361]

Hi Kat,

I don't use any Dictation resources, but I did what you did (uninstalled and downgraded), and it's working - not fast, not well, but working. I hope that Adobe can figure out what the software elves did and undo it. They've got us, however - there isn't another software program we can go to at this point, without massive interruption and time constraints. But thank you for your suggestion - you got me at least UP.

Carolyn

[Monika Gause]

They can't fix anything that is related just to your system setup. You need to contact Customer Care.

http://helpx.adobe.com/contact.html

[ArmandoV]

I'm having an issue, I had the version 24.0 and all of the sudden started to show this message when opened:

I thought I should update, because the Creative Cloud was telling me there was an update, and after doing it, it still shows the same message. I cannot use Illustrator now 😕

I switched back to the 2019 version, but my recent works that were made in version 2020 are opened like if they were PDFs, not editables.

Any solution to this?

[Om Nath Jha]

Hi all,

Request you to search for discussions similar to the issues you are facing or create a new discussion so that we can assist. Every issue can be unique and need different approaches or troubleshooting steps.

Thanks,

Om