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New Update -Instant headache

Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Runing Mac OS Big Sur 11.7.5

Started having troubles with the update last thursday.

Uninstalled and reinstalled an older version. Worked well enough for me to work.

Came back to work monday. New issues- wouldn't launch.

So I ended up deleting all Illustrator apps to reinstall FRESH.

That didn't work. I reinstalled older version 27.0

I get the below issues now

 

Screen Shot 2023-04-03 at 10.51.44 AM.pngScreen Shot 2023-04-03 at 10.51.51 AM.pngScreen Shot 2023-04-03 at 10.51.59 AM.png

 

Now my workflow is screwed up until I get this resolved.

 

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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You might need to use the Creative Cloud Cleaner tool after all this uninstalling, updating and reinstalling: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Yep.. had to go through all that rigamaroll just to get things runnign again. Thankfully work is slow today so I had the time. 

Download the cleaner. Download the backup app.

Backup some stuff.

Run the cleaner.

Restart.

Download Illustrator. Again.

Launch it waiting for an issue to pop up.

Redo ALL my work space preferences from scratch.

So far. So good.

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