new version error-tries to ue 60 gb of RAM to open the program illustrator

[Michelle Dawn]

I updated the macbookair OS software and the ai version, but I keep getting the same error-

close all other programs because you have run out of ram. it lists that ai is trying to access 60 gb just to open the program. I have 8GB

When I doas instructed, there is no benefit. I still cannot open ai. 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

[Bobby Henderson · Accepted solution]

Have you tried resetting Adobe Illustrator preferences? It's possible something in the AI Prefs file could have been corrupted. In MacOS you press Option+Command+Shift while Illustrator is loading. If that doesn't work I would try completely uninstalling Illustrator, re-booting and then re-installing the application.

Also, how old is your MacBook Air? I'm just wondering since it has 8GB of RAM. Last summer I replaced an old Dell XPS notebook with 8GB of RAM with a new Alienware X17 model with 64GB of RAM and a far more stout graphics board. A number of GPU accelerated features, such as animated zoom, no longer worked in the old XPS. It was a great notebook back when I first bought it. But after nearly a decade it no longer had the muscle necessary to be productive. Various graphics applications are carving out larger performance requirements.

[Michelle Dawn]

I had to reinstall it. Unfortunately, when this whole thing began, I had a file open, and that file is no corrupted and cannot be opened. 

Bummer. 

So, this method worked, and I thank you for your help