No fonts showing up in illustrator

New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

When i open up the font dropdown, there are no results, not even the adobe standard fonts.

 

My illustrator is up to date, and I have tried resetting preferences, re-installing illustrator, and re-installing fonts (and restarting laptop).

 

Does anyone know what the problem could be?

 

font_1.jpgfont_2.jpg

 

TOPICS
Tools , Type

Views

221

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 21, 2022 Apr 21, 2022
Thanks for trying the steps. I would suggest you try the following steps one by one and check if it resolves the issue or not: Manually reset preferences - Close all Adobe applications. - Go to Location C:\Users\%userprofile%\AppData\Roaming\Adobe - Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old - Launch Ai from the CC desktop app. Disclaimer: Please note that renaming preferences folders will remove all the c...

Likes

Translate

Translate
Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hi,

we need more information to help you. Do you use the latest version of Adobe Illustrator? Which OS are you running the software on? Do you use a font manager?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Yes of course.

I do have the latest version, 26.2.1. I use Windows, and use no font manager.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Also important to add, fonts do show up in other adobe apps (photoshop, AE, indesign...)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

Hi @plshelpthanks,

 

Sorry to hear about the trouble. I would request you to please try the steps suggested in the help article:

https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

 

Let us know how it goes.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

Thank you for your reply.

I've followed the steps, and there is no change to my problem.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

Thanks for trying the steps. I would suggest you try the following steps one by one and check if it resolves the issue or not:

 

  1. Manually reset preferences
    - Close all Adobe applications.
    - Go to Location C:\Users\%userprofile%\AppData\Roaming\Adobe
    - Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and
    Adobe Illustrator - 26 Settings.old
    - Launch Ai from the CC desktop app.
    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
    launch with default settings. You can also take a backup of the folders in case you want to. The location is
    mentioned above.
  2. Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  3. If that doesn't help, rename the extensions folder to extensions.old from the following location:
    C:\Program Files\Common Files\Adobe\UXP
  4. If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

Excuse my late reply!

 

I tried the first step and it fixed my problem, thank you very much 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

LATEST

Glad to hear that, @Hannahbg. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines