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Mollynog
Participant
August 7, 2021
Answered

No PDF Import Options dialog

  • August 7, 2021
  • 2 replies
  • 5051 views

I am trying to open an Illustrator-made PDF in Illustrator, and I need the PDF Import Options dialog box, but the PDF just opens automatically. How do I turn on the dialog box? I also updated Illustrator today so that shouldn't be an issue.

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    2 replies

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    Brian34476872ko8x
    Participating Frequently
    December 27, 2023

    I'm having this same issue as of last week, never had to save as a different file with PDF editing options changed. The same customers are sending the files the same way and now the dialogue box is not opening up with import options.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 27, 2023

    Hello @Brian34476872ko8x,

     

    Thank you for reaching out. I understand that you're experiencing issues with the PDF Import Options dialog not opening up as expected. To assist you further, it would be helpful to take a look at a sample file exhibiting this behavior.

     

    Would you mind sharing a sample PDF file that you are having trouble with? You can upload it to a cloud service like Google Drive or Dropbox and provide the download link. This will allow me to analyze the file and provide more accurate guidance on resolving the issue.

     

    Additionally, if you could provide any specific details about the PDF files or the scenarios when the dialog doesn't appear, it would help in understanding the problem better.

     

    Looking forward to your response.

     

    Best,

    Anshul Saini

    B
    Brian34476872ko8x
    Participating Frequently
    December 27, 2023

    Hi Anshul, One of the files opens with the options, one does not. I made the file names to let you know what ones are doing what. I am using 27.2 but did the same thing with the 3 previous versions of 27.

    https://drive.google.com/file/d/1XdoVdJsnXF-w67iL7Q5KM5-UyTusBw0C/view?usp=drive_link

    https://drive.google.com/file/d/1JIX1oc26NkkMm_lvMG16Ig8Oc97ZWurW/view?usp=drive_link

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 7, 2021

    If the PDF just opens, then there's an ambedded AI file in the PDF. You should be really happy about that, because importing and then editing a PDF would be a pain in the rear.

      S
      Steven5E89
      Participant
      November 23, 2021

      Monika, 

      What if there is a page two and three? I can only open page one, becaase the PDF Import Options did not populate. How do I open page 2 and three of the PDF?

       

      Thank you, 

      S
      Steven5E89
      Participant
      November 24, 2021

      Your issue is probably different. Please create a new thread and tell us about your system, Illustrator version and the file.


      Yeah, that is not my job to QA your product. The workaround which I believe is pertinent and did work out, was extract PDf and then open that new extracted page.

       

      Have a great, long weekend!

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