Not enough memory - Illustrator on Windows

Forum|Forum|1 year ago
October 9, 2024
2 replies
986 views

Hello, after massive GPU perforamce issues with Illustartor where the program basically did not recognize my NVIDIA GeForce RTX 4060 graphic card which affected simple 3D rendering tasks, I kind of found a workaround. Now I'm facing memory issues while 3D inflating designs, that shouldn't be that complex. For the record I have 64GB RAM on my laptop. I have the feeling Illustrator wasn't developed to properly utilize or recognize memory and graphic cards on PC. Can someone please help with this memory issue? Thanks

Performance

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Bobby Henderson

Community Expert

Is the driver for your RTX 4060 up to date and are you using the Game Ready Driver or Studio Driver? Make sure drivers for other components in your notebook are up to date.

3D rendering can be pretty demanding even if the objects are fairly simple in nature. Some of this depends on the resolution settings for the render.

Another very important thing when doing demanding tasks: make sure the notebook is plugged into AC power and not running off the battery. Lots of graphics acceleration features may get turned off in a notebook if it is running on battery power. It may even switch from using the dedicated RTX 4060 card to using a less powerful integrated chip on the motherboard.

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diane_6656Author

Participating Frequently

Yeah I've updated all drivers possible and I'm using the Studio driver. (also up to date)

Thanks for the tip about the AC power! I'll keep that in mind.

I think the main issue is Illustrator is always shutting off my GPU performance. I have all the right settings for illustrator in the NVIDIA Control Panel and I've even run this fix.bat file another user suggested here:

https://community.adobe.com/t5/illustrator-discussions/illustrator-unable-to-detect-compatible-gpu-on-windows-pc/m-p/14361981#M394131

It works but only one time. After closing the program or shutting down my laptop and turning it back again the GPU performance is greyed out again and I need to reinstall Illustrator again (which doesn't really help) - I need to run a new fix.bat file again, even that doesn't work all the time.

There is literally no obvious use case that works here. The GPU performance being available or greyed out seems to be very random.

I literally don't know how to fix this.

This program is not properly developed and Adobe support is very basic (delete fonts, reinstall drivers etc.)

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Bobby Henderson

Community Expert

If the GPU acceleration function is frequently being disabled in Illustrator and your computer has a RTX 4060 graphics board then something is definitely not right. The problem is all the different variables of drivers and hardware components (not to mention the operating system itself).

If you haven't already tried this step I suggest performing a clean un-install of Adobe Illustrator using the Creative Cloud Cleaner tool, then re-booting the computer and re-installing Illustrator. It's possible there could be some corrupted data still present from prior installations. The CC Cleaner tool can remove that.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Monika Gause

Community Expert

Please show the design and tell us how many paths and anchor points are in it.

Anubhav M

Community Manager

Hello @diane_6656,

I'm sorry to hear about your experience. I assume you have a Windows computer. Would you mind confirming if you have GPU performance enabled in Illustrator? Also, kindly confirm the exact OS/Illustrator version and try the suggestions shared in this help article (https://adobe.ly/481LvUb) and share your observations.

Looking forward to hearing from you.

Anubhav

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