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Not enough memory to reder a simple 3D file with mackbook pro

New Here ,
Dec 03, 2023 Dec 03, 2023

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Hi, I have an issue with Illustrator. I am trying to work with a really simple 3d  file but I get a message of error that tells me that there is not enough memory to process the appearance of an object.

I have a new macbook pro of 2022 with M1 pro installed an 16 GB of ram and Sonoma 14.0 as OS.

I selected a secondary scratch disk as the Macintosh HD then I restarted but I didn't work. I meet the basic system required by illustrator so I don't know what's wrong with it...

Can anybody help me? I wasn't able to find a proper answer.

Thank you

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How-to , Performance

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Adobe
Community Expert ,
Dec 03, 2023 Dec 03, 2023

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Please show the object.

Also: did you already try and reboot the system? Then launch only Illustrator. Not even your browser.

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Thanks for answering,

Yes, I reboot the system. I also tried everything described in this Adobe link except for the 4 points. I am updating the OS to the latest version 14.1.2 of sonoma and then, I let you know if the problem is fixed.

https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html?trackingid=TG8SLGS2&mv=...

I got the message only when I click on Inflate options. If i select the other ones like revolve, extrude or plane I don't get the message. With the first objec everything was right. I get the messages only with the secind one.

 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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And that object is just what we are seeing? Nothing special?

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Yes, only these two objects.
Meanwhile, I updated to Sonoma 14.1.2 but nothing changed. The situation is what is shown in the new screen below. Illustrator is trying to render but then I still get the error message.

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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Can you share that AI file?

Upload it to Dropbox or the like and post a link.

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Yes, shure! This is the link at the file:

https://www.dropbox.com/scl/fi/4ru8nxik62eg22u2hslyu/Untitled-1.ai?rlkey=ueldmx04pdkz3u1p7xewdcs8n&d...

I was trying to do my first 3D file. I made this design following this YT tutarial exactly as it is. I didn't change anything: https://www.youtube.com/watch?v=EvnaJDvgEmM&t=300s

 

Thanks for helping!

 

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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Thank you. That file popped up the error even on my 32 GB RAM Macbook. There was something in the file. Can you try if this works for you? https://1drv.ms/u/s!AqTxVRZVotf6nTJqwcQLA67dCQPv?e=9n5nh8 

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Yes, it works.
I also tried to open the file at work on my mac studio 32 GB and there was the same message so I tried to make the same figure again (tonight on my macbook) and now it works normally :/. At this point, I presume, there was something in some object that made Illustrator crash... but I am not sure what was wrong as I did the same procedure.

Anyway thanks a lot for hlping me! 🙂

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