Skip to main content
Known Participant
October 23, 2024
Question

Not loading my workspace or shortcuts

  • October 23, 2024
  • 2 replies
  • 717 views

Not loading my workspace or shortcuts. Also AI is not opening in the mode I like.. Also, I havent   been savvingin  cloud,but  cloud panel  appears upon opening  ??????

This topic has been closed for replies.

2 replies

Known Participant
October 24, 2024

should I just re-install creative cloud desktop app? Already reinstalled ai

Monika Gause
Community Expert
Community Expert
October 24, 2024

did you load or set up any custom workspaces? Or did you migrate them when installing?

 

Anubhav M
Community Manager
Community Manager
October 28, 2024

That did not help!

But, before I record my screen, I can tell u ... last week when I uninstalled ai, I carelessly opted to remove the preferences!  Can I restore them?

 


Hello @Deede37892501c8ax,

Thanks for confirming. If the preferences have already been removed, they cannot be recovered. I understand that this is not ideal, and I apologize for the inconvenience. In the future, kindly ensure to manually backup your preferences: (https://adobe.ly/3YFNdXZ).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav

Monika Gause
Community Expert
Community Expert
October 23, 2024

So you just updated and your workspace didn't get migrated?

Or did this just happen out of the lue? Perhaps Illustrator had a hiccup and reset its Preferences.

Known Participant
October 24, 2024

happeneed after playing with new pattern tool,then it crashhed!  reseting preference did not help.

I tried to creaate new work spaces but they arnt  being  saved!

Monika Gause
Community Expert
Community Expert
October 24, 2024

Probably you need to reset the preferences, beause that's where all this stuff gets stored.