Not loading my workspace or shortcuts

Forum|Forum|1 year ago
October 23, 2024
2 replies
717 views

Not loading my workspace or shortcuts. Also AI is not opening in the mode I like.. Also, I havent been savvingin cloud,but cloud panel appears upon opening ??????

Performance

This topic has been closed for replies.

D

Deede37892501c8axAuthor

Known Participant

should I just re-install creative cloud desktop app? Already reinstalled ai

Monika Gause

Community Expert

did you load or set up any custom workspaces? Or did you migrate them when installing?

Anubhav M

Community Manager

That did not help!

But, before I record my screen, I can tell u ... last week when I uninstalled ai, I carelessly opted to remove the preferences! Can I restore them?

Hello @Deede37892501c8ax,

Thanks for confirming. If the preferences have already been removed, they cannot be recovered. I understand that this is not ideal, and I apologize for the inconvenience. In the future, kindly ensure to manually backup your preferences: (https://adobe.ly/3YFNdXZ).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

Monika Gause

Community Expert

So you just updated and your workspace didn't get migrated?

Or did this just happen out of the lue? Perhaps Illustrator had a hiccup and reset its Preferences.

D

Deede37892501c8axAuthor

Known Participant

happeneed after playing with new pattern tool,then it crashhed! reseting preference did not help.

I tried to creaate new work spaces but they arnt being saved!

Monika Gause

Community Expert

Probably you need to reset the preferences, beause that's where all this stuff gets stored.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded