[!now] error message whenever I try to export files

[timw58106494]

this error message has randomly started happening since i updated illustrator. I have done a clean windows install and it still happens. All I am doing is trying to export designs at 300dpi as a png. I cannot export anything now. And as a work around I have to copy the designs to photoshop and export using that. However I don't like this option as the file is not a vector anymore. I have searched the internet everywhere and can't find anyone with this issue. Please HELP

[Monika Gause]

Which system is it?

Do you have any third party plugins in Illustrator?

A Wacom?

A printer?

[timw58106494]

Hi, I am running Illustrator CC 2017 on windows 10 64 bit and have no third party plugins at all

[jimf24]

I get the same error and I am on a Mac with Illustrator CC 2017

[Katja Trolle Taksholt]

Got the same probblem, did anyone find a solution?

[Monika Gause]

https://forums.adobe.com/people/Katja+Trolle+Taksholt  schrieb

Got the same probblem, did anyone find a solution?

Which version of Illustrator?

Which system?

Where are you traing to save the file?

Which export method?

What kind of file are you saving? If it's not a PNG, please create your own thread.

[Kien30948049g8st]

hello can you help i have the same issue 

im using win11 

i cannot export to any file from AI file 

[r_ra1746432]

I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

[Monika Gause]

https://forums.adobe.com/people/r+ra1746432  schrieb

I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

Please answer the questions in #5

Also: how large is the artwork?

[Rosea22476837bhbk]

Help #1 for IRS what is available soulution for the Problem

[dgaplansc32017418]

Same problem here. Encountered it today.

System/Software Specs:

Illustrator CC 21.1.0 (64-bit)

Windows 7 Professional

Trying to save the file to a network drive

Export method : Export > Export As... > Use Artboards

I am trying to save a large (600in x 72in) image at 300dpi.

[bonniehl · Accepted solution]

I was having this problem too; I checked "Use Artboards" when exporting and then it worked fine!

[MichaelJensen]

Incredible! Thank you I've been suffering all morning! Perfect fix!!!!

[denise_sherman]

i encountered this with very large scaled vectors. I discovered it was trying to export 32000 pixels wide. i actually fixed it by opening it in photoshop and scaling from there.

[aleksandrbochek · Accepted solution]

We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

[Speedy5310]

Yup, same problem here.

Which version of Illustrator? 23.0.3 64-bit

Which system? Windows 10 Home

Where are you trying to save the file? External SSD and desktop

Which export method? Export As > Use Artboard > 300ppi, Type Op, Transparent.

What kind of file are you saving? If it's not a PNG, please create your own thread. PNG, 128in x 62 in (tablecloth design), CYMK

[Test Screen Name]

There is no such thing as a CMYK PNG file. You must choose a different format, or give up on CMYK.

[KJ.12AM]

just switched color mode... no success. any other solutions?  Thanks

[Srishti Bali]

Hi there,

Thanks for reaching out. As per your query, you are getting an error while exporting files. I would request if you can share a few more details like:

• OS and version of Illustrator.
• Where the files are being exported (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
• Share the screenshot of the error.
• Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? Please do take a backup of the same before trashing them and share it with us. You can zip the folders, upload it to creative cloud and share the download link.

Regards,

Srishti

[rgarg04]

hi,

same issue occured with me

i am using adobe illustrator 2020 on macbook air m1

none of the solution worked for me..

HELP!

[Ramo22871831h8ps]

guys i had this too but once i uncheck the art option it work just fine (if you worry about loosing the dimension creat a transparent path over your art board so you get the dimension just right)

[Kien30948049g8st]

hello i have the same issue can you help me 

im using win11 and adobe illustrator 2022 26.0.1 

im export it into system HDD 

[Monika Gause]

---

@Kien30948049g8st  schrieb:

hello i have the same issue can you help me 

im using win11 and adobe illustrator 2022 26.0.1 

im export it into system HDD 

---

There are a couple of correct solutions marked in this thread. Did you try them?

[Pedro_duh]

Solved the problem. If using AI 2020 export using Export for screens > Artboards > Export Artboard

[Melida5E4E]

This one worked!