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[!now] error message whenever I try to export files

New Here ,
Jan 14, 2017 Jan 14, 2017

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this error message has randomly started happening since i updated illustrator. I have done a clean windows install and it still happens. All I am doing is trying to export designs at 300dpi as a png. I cannot export anything now. And as a work around I have to copy the designs to photoshop and export using that. However I don't like this option as the file is not a vector anymore. I have searched the internet everywhere and can't find anyone with this issue. Please HELP

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correct answers 5 Correct answers

New Here , Oct 15, 2017 Oct 15, 2017

I was having this problem too; I checked "Use Artboards" when exporting and then it worked fine!

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New Here , Jun 26, 2019 Jun 26, 2019

We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

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New Here , Oct 04, 2021 Oct 04, 2021

If your artboard is too big, it won't let you export as. I ran into this issue when I thought my artboard was 1920x1080 PIXELS when in fact it was in INCHES. Doh!! Try double checking the size of your artboard and see if that helps. 🙂

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New Here , Feb 15, 2022 Feb 15, 2022

Had the same issue with a big file. As I lowered the dpi from 300 to 72 it worked...dunno if it's because there's a 72 dpi raster file in the project, because I have too little free RAM or because the file is too big...

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New Here , Feb 27, 2023 Feb 27, 2023

Hello! I was having this same exact problems and the other solutions were not working when I went to export normally (file -> export as -> png with artboard selected). Instead of doing that, try right-clicking the asset you want to export and hit export selection. I was able to export my files this way.

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Community Expert ,
Jan 14, 2017 Jan 14, 2017

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Which system is it?

Do you have any third party plugins in Illustrator?

A Wacom?

A printer?

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New Here ,
Jan 14, 2017 Jan 14, 2017

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Hi, I am running Illustrator CC 2017 on windows 10 64 bit and have no third party plugins at all

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Community Beginner ,
Apr 18, 2017 Apr 18, 2017

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I get the same error and I am on a Mac with Illustrator CC 2017

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New Here ,
Aug 09, 2017 Aug 09, 2017

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Got the same probblem, did anyone find a solution?

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Community Expert ,
Aug 09, 2017 Aug 09, 2017

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https://forums.adobe.com/people/Katja+Trolle+Taksholt  schrieb

Got the same probblem, did anyone find a solution?

Which version of Illustrator?

Which system?

Where are you traing to save the file?

Which export method?

What kind of file are you saving? If it's not a PNG, please create your own thread.

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New Here ,
Jul 07, 2023 Jul 07, 2023

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hello can you help i have the same issue 

im using win11 

i cannot export to any file from AI file 

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New Here ,
Sep 28, 2017 Sep 28, 2017

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I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

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Community Expert ,
Sep 28, 2017 Sep 28, 2017

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https://forums.adobe.com/people/r+ra1746432  schrieb

I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

Please answer the questions in #5

Also: how large is the artwork?

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New Here ,
Jan 02, 2022 Jan 02, 2022

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Help #1 for IRS what is available soulution for the Problem

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New Here ,
Oct 13, 2017 Oct 13, 2017

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Same problem here. Encountered it today.

System/Software Specs:

Illustrator CC 21.1.0 (64-bit)

Windows 7 Professional

Trying to save the file to a network drive

Export method : Export > Export As... > Use Artboards

I am trying to save a large (600in x 72in) image at 300dpi.

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New Here ,
Oct 15, 2017 Oct 15, 2017

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I was having this problem too; I checked "Use Artboards" when exporting and then it worked fine!

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New Here ,
Sep 14, 2022 Sep 14, 2022

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Incredible! Thank you I've been suffering all morning! Perfect fix!!!!

 

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Explorer ,
Jul 31, 2018 Jul 31, 2018

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i encountered this with very large scaled vectors. I discovered it was trying to export 32000 pixels wide. i actually fixed it by opening it in photoshop and scaling from there.

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New Here ,
Jun 26, 2019 Jun 26, 2019

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We had this issue solved via renaming the path to the file — it was too long for the system (Windows 10, Illustrator CC2019)

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Yup, same problem here.

Which version of Illustrator? 23.0.3 64-bit

Which system? Windows 10 Home

Where are you trying to save the file? External SSD and desktop

Which export method? Export As > Use Artboard > 300ppi, Type Op, Transparent.

What kind of file are you saving? If it's not a PNG, please create your own thread. PNG, 128in x 62 in (tablecloth design), CYMK

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LEGEND ,
Jul 09, 2019 Jul 09, 2019

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There is no such thing as a CMYK PNG file. You must choose a different format, or give up on CMYK.

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New Here ,
Jul 09, 2019 Jul 09, 2019

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just switched color mode... no success. any other solutions?  Thanks

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Adobe Employee ,
Jul 11, 2019 Jul 11, 2019

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Hi there,

Thanks for reaching out. As per your query, you are getting an error while exporting files. I would request if you can share a few more details like:

  • OS and version of Illustrator.
  • Where the files are being exported (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Share the screenshot of the error.
  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? Please do take a backup of the same before trashing them and share it with us. You can zip the folders, upload it to creative cloud and share the download link.

Regards,

Srishti

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New Here ,
Sep 27, 2021 Sep 27, 2021

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hi,

same issue occured with me

i am using adobe illustrator 2020 on macbook air m1

none of the solution worked for me..

HELP!

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New Here ,
Jan 27, 2022 Jan 27, 2022

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guys i had this too but once i uncheck the art option it work just fine (if you worry about loosing the dimension creat a transparent path over your art board so you get the dimension just right)

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New Here ,
Jul 07, 2023 Jul 07, 2023

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hello i have the same issue can you help me 

im using win11 and adobe illustrator 2022 26.0.1 

im export it into system HDD 

 

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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@Kien30948049g8st  schrieb:

hello i have the same issue can you help me 

im using win11 and adobe illustrator 2022 26.0.1 

im export it into system HDD 

 


There are a couple of correct solutions marked in this thread. Did you try them?

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Community Beginner ,
Jan 11, 2020 Jan 11, 2020

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Solved the problem. If using AI 2020 export using Export for screens > Artboards > Export Artboard

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New Here ,
Jul 23, 2021 Jul 23, 2021

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This one worked!

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