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frigginawesomeimontv
Inspiring
May 16, 2017
Answered

Nvidia Quadro M5000 - Crash, Other Issues

  • May 16, 2017
  • 2 replies
  • 1546 views

I've recently purchased a new Dell, spec as below:

Intel Xeon CPU E5-2650

Nvidia Quadro M5000 (latest driver - v382.05)

64GB ECC RAM

SSD HDD

Win 7 (all up to date)

Illustrator CC 2017

It's a capable machine.

With Illustrator in GPU mode, I get a really frustrating crash where all of a sudden it'll become unresponsive, and all windows appear to freeze or go black. I can click around the task bar but even the context right click menu is just black.

I've noticed if I unplug the monitor it'll break the freeze - but Illustrator has already crashed by this point.

I'm convinced this is a Quadro/Illustrator issue as it does not happen with any other app.

Also - some filled objects when I zoom in and out will change appearance in that they'll go blobby as though they've been stroked. Fine lines are a bit fuzzy where other lines intersect. It's very odd.

This topic has been closed for replies.
Correct answer frigginawesomeimontv

I went back to 369.49 - so far it appears to work without issue.

2 replies

T
Test Screen Name
Legend
May 18, 2017

Did you try an older driver? This is a very leading edge release of the driver, and not the recommended stable one.

F
frigginawesomeimontvAuthorCorrect answer
Inspiring
May 19, 2017

I went back to 369.49 - so far it appears to work without issue.

F
frigginawesomeimontvAuthor
Inspiring
May 16, 2017

I tried reinstalling Illustrator and wiping the preferences... Launched Illustrator, and many of the shapes and menu items were black.

When trying to shut down windows, I got a BSOD:

https://imgur.com/HywHTxI

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frigginawesomeimontvAuthor
Inspiring
May 18, 2017

Anyone??

T
Test Screen Name
Legend
May 18, 2017

Starting (and finishing) with the BSOD, it's a rule of Windows, a very strict one, that an ordinary app (without its own drivers) can't cause a BSOD. No matter how faulty. So, if you do get a BSOD it cannot be a fault in the app.

This is pointing very strongly at an error in a driver, especially the STOP code in your screen shot. Perhaps the NVIDIA video driver. Perhaps another one. I was seeing BSOD and worse until I updated my built-in Intel video card driver, even though I wasn't using it.

However, the Illustrator symptoms point strongly at a video card driver fault (or fault on the card itself, conceivably).

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