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Objects move when I select, direct selection tool problems

Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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Hi, I have a problem with Selection and Direct Selection Tool. When I select the object, it moves by itself. Also direct selection tool doesn't work normal: objects move generally, not the points I'm selecting. Also when I want to align 2 objects corresponding to one of them (so I choose 2 objects, and then 1 of them to align to which), it doesn't highlight. When I choose some object and want to choose some instrument to use, the object moves on the canvas to the direction of the instument panel. 
I have Adobe Illustrator 2024 (the same with older versions, also tried to reinstall current version and install older), MacOS 13.5.2. I have wacom, but this problem occurs not only with wacom, but also when I work on my laptop touchpad.

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Bug , Performance

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Adobe
Community Expert ,
Nov 25, 2023 Nov 25, 2023

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Did you already contact Customer Care?

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Yes, I contact with Adobe Virtual Assistant, I hope it will help

 

 

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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Monika, do you know how to contact Help Center, but not the Adode virtual assistant? I have already tried to resolve the problem with adobe virtual assistant, but it didn't help at all. 

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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Try and type "Agent" into the chat.

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