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Participating Frequently
July 31, 2023
Question

Offset Path processing causing freeze on document open

  • July 31, 2023
  • 1 reply
  • 1059 views

Platform: Windows 11.
Happened twice to me in two weeks already and has cause a fair amount of data loss. 

When opening an existing AI file, the program gets stuck on processing the "Offset Path" filter.
- Hitting "Stop" does not dissmiss or interrupt this dialog. Stop button is hovered appear to process my click, but does nothing.
- I can't navigate to any other open documents at this point. All of the unsaved changes elsewhere are lost.
- I can't close Illustrator with X or Close from Windows while this dialog is open.
- The only way to get past this is with a hard close or End Task from the Winbdow Task manager.

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1 reply

Monika Gause
Community Expert
Community Expert
July 31, 2023

How much RAM do you have installed?

What's in that document?

 

Did you already reboot the computer and then launch only Illustrator? No, not even your browser. Above all not Chrome.

sergeyvtAuthor
Participating Frequently
July 31, 2023

64gb ram
There are vectors and raster images in the document (and abviously, other offset path effect)

I reboot the computer recently, but I had Brave browser (Chromium-based) running side-by-side with Illustrator.

sergeyvtAuthor
Participating Frequently
July 31, 2023

What's the deal with Chrome running? Does it somehow interact nonfavorably with Illustrator and cause it to lock up like this?