One file opens much larger in Illustrator

Explorer ,
Dec 16, 2021 Dec 16, 2021

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For years I've had the same workflow for printing my custom labels, create the 3.3" x 4" design in photoshop, save as jpg, then open in Illustrator to create the print file. I have hundreds of these photoshop files that are the templates, and again have been doing this for years. I now have one file that when I open it in Illustrator it opens as a 16" tall label instead of 4". I've checked the size settings of the photoshop file and the jpgs created from it (in Photoshop image size shows 3.3" x 4" 300 dpi, same as all the other files). Has anyone ever seen this, or is there another setting somewhere that might be off? I'm perplexed and appeciate any help. Thanks!

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Bug , Import and export , Print and publish

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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could you please share the template AI file and the problem JPG for more detailed research? 

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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Thanks Anna. Attached are the jpg file and the Photoshop file, as well as screenshots of what I'm seeing. The template is imaterial, it's when I open the jpg in Illustrator (before bringing it over to the template) that it's enlarged. I've made versions of this and all 3 do the same thing, and I've used 2 different versions of Illustrator (on 2 different computers), same thing. Any time I open a jpg derived from this photoshop file it gets bigger in Illustrator. I've tried changing the file and resaving it and no luck there either. Thanks.

Screenshot 2021-12-16 112452.jpgScreenshot 2021-12-16 112745.jpg

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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Sorry I forgot what I actually wrote originally 🙂 The attached photoshop file is the template (when I read you asking for the templateI thought of the Illustrator file I use to make the print file). So please disregard me "template is imaterial" statement. Sorry to make thing more confusing.

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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Yes, I've faced the same file behavior. It changes the resolution to 72ppi during import. Honestly, I could not solve it with JPG format, but saving in TIFF worked fine.

2021-12-17_00-56-26.png

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Explorer ,
Dec 16, 2021 Dec 16, 2021

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That's interesting, I'll see if that's what's happening. Thanks

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Adobe Community Professional ,
Dec 16, 2021 Dec 16, 2021

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I can see it in the files you provided, but cannot replicate the problem by resaving or exporting.

Hope it is a one off problem.

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