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J
Jaume254124378536
Participant
July 27, 2022
Question

open an .AI file, CS6 or CC shows 'open a PDF'? Why?

  • July 27, 2022
  • 4 replies
  • 663 views

Can anyone tell me why when I open an .AI file, CS6 or CC shows 'open a PDF'? And why the artboards of my .AI file are now PAGES of a PDF file that I can only open ONE by ONE? Where is the logic in all that?

I want to see all my artboards at once the way I used to.

 

    This topic has been closed for replies.

    4 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 27, 2022

    Hi @Jaume254124378536,

     

    Sorry for the trouble. Would you mind sharing the information along with the one asked above by Monika & Doug like:

    • The exact version of Ai in which the file was created and the version installed on your machine?
    • Would you mind sharing the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll check at our end.

     

    Also, would you mind confirming where this file is saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

     

    We are here to help. We just need more info.

     

    Thanks & Regards,

    Anshul Saini

    J
    Jaume254124378536Author
    Participant
    July 28, 2022

    The exact version of Ai in which the file was created and the version installed on your machine? Would you mind sharing the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll check at our end.

     I don’t really use the cloud and I dont know how to use it, so I can send you the file.

    I have no idea in which version it was created. May be in CC (which I also have in another PC).

     

    Also, would you mind confirming where this file is saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

     This file is saved in Microsoft OneDrive.

    J
    Jaume254124378536Author
    Participant
    July 28, 2022

    Plus if I choose to open all the pages in my 'pdf' (it is an .ai file), the file opens and my filename has been changed to 'untitled'. I am seriously thinking of moving to Corel or some other software. I used to know how to work in Illustrator, but this is insane.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 27, 2022

    So you have version CS6 and CC?

     

    What you are seeing indicates that the file is newer than your version. Or got corrupted.

    J
    Jaume254124378536Author
    Participant
    July 28, 2022

    Yes I have both in different computers. So all my files are corrupted? Dont think so.

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    July 27, 2022

    This would normally indicate something wrong with your AI file; i.e. it is no longer recognised as an AI file. Does it happen with all files or just one?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 27, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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