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AveryInTheMoon
AveryInTheMoon
Participant
October 15, 2018
Answered

Opening File Goes to Home Screen

  • October 15, 2018
  • 2 replies
  • 1062 views

Technical out of the way: Illustrator 23 (previous versions as well); MacOS 10.13.6, 2.7 i7, 16GB Ram, Nvidia 605M Video w/1gb video mem.

Problem: If I don't have Illustrator already open, and open a file I've been working on, Illustrator opens, but I get what looks like the home screen with recent files listed in the middle. It's framed by the tools on the left, and my working pallets setup on the right. By this, one would think that maybe the file didn't open, but Illustrator actually has the file open, just the document display never moves past the home/recent documents screen. Nothing I've tried updates the page, but my work around is to go to the file menu and choose to close the document. This then updates closes the document, the tools and pallets disappear, and the proper home/recent files screen visibly refreshes. I can then open the file I just technically had open. This has been going on for a few years. I wonder if it is a conflict with macOS Sierra, but I can't really remember when it started as I usually just click click click and get to business.

Something to note: Once the initial application opening, I don't think this happens again, until restart of system. Preferences have been trashed, new installs, even this new version (Oct. 15) is still having the problem.

Anyone else encountering this? Ideas on why?

Thanks,

Avery

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi Avery,

    Sorry about the inconvenience caused. I would request if you can try these steps and share results:

    For MAC

    Close all Adobe applications.

    ~/Library/Caches

    ~/Library/Application Support/Adobe

    ~/Library/Preferences

    Delete or rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.

    Launch Illustrator from the Creative Cloud.

    Regards,

    Srishti

    2 replies

    AveryInTheMoon
    AveryInTheMoonAuthor
    Participant
    October 18, 2018

    Unfortunately, the home screen refresh issue is back. Other than docking/opening common use palettes, I haven't made any changes to Illustrator's settings or added anything that could be problematic. I have worked with a few SVG file, created/updated a few posters.

    This problem isn't such an inconvenience to require constantly trashing my cache and preferences for a temporary fix.

    R
    ruths65227450
    Participant
    November 22, 2018

    Experienced this problem also, I just restart Illustrator, usually gets the job done. Very inconvenient, never experienced this before with lower versions.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    October 16, 2018

    Hi Avery,

    Sorry about the inconvenience caused. I would request if you can try these steps and share results:

    For MAC

    Close all Adobe applications.

    ~/Library/Caches

    ~/Library/Application Support/Adobe

    ~/Library/Preferences

    Delete or rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.

    Launch Illustrator from the Creative Cloud.

    Regards,

    Srishti

    AveryInTheMoon
    AveryInTheMoonAuthor
    Participant
    October 18, 2018

    Deleting all of the previous version preferences and caches fixed the problem. Thanks

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