opening files in illustrator edited using Foxit

[CWD_July_2023]

I hope someone can help.

I work with a client and create posters etc using illustrator and send as a PDF. They occasionally make edits using FoxIt software (https://www.foxit.com/) and send back to me by email. When I open the attachments using Adobe Acrobat, I see the edited file. BUT when I save the file and open in Illustrator, I see the original file I created, not the new edited file. The files have been saved with a new description. See attached image. The screen on the right shows the new edited file (Adobe Acrobat) while the screen on the left (illustrator) show me opening the saved file, and it is the original before editing. My client has sent the same edited file to a colleague, and they are able to open the edited file and see it correctly.  Thank you.

[Monika Gause · Accepted solution]

THis has nothing to do with Foxit. It would happen on Acrobat as well.

Your file contains 2 forks: an AI fork and a PDF fork. The client opens the PDF fork and edits it. The edits are only in there.

Illustrator opens the AI fork and ignores what's in the PDF.

Please check out this: https://youtu.be/IpDh8Y7q8yE 

[CWD_July_2023]

Oh my gosh thank you, with your help I have worked it out and have a much better understanding. When I am saving a PDF, I uncheck the "preserve illustrator editing" box. It works, thank you.

[Monika Gause · Accepted solution]

You're welcome!

Be sure to keep the original AI file as a workfile.

Otherwise editing will be really complicated.

[CWD_July_2023]

Yes  will do, thanks