Our CC libraries have stopped loading
Hello everyone,
I was wondering if you could help me with a ‘Libraries’ panel issue in the Adobe Creative Cloud apps.
Context:
I work in a team of designers. We have noticed that some members of the team are affected by this issue whilst others in the team are not. We are all on the same Creative Cloud subscription type and are using computers of similar models and specs. We are Windows users. The issue began approximately around Feb. 18, 2025.
The issue:
We have noticed this libraries panel issue through our use of Adobe Illustrator. The issue presents itself in two ways: 1) When affected users open a library, a fraction of the thumbnails will load instantly while the majority of the library has blank thumbnails with a loading icon (these load either very slowly or not at all). Using the search bar to locate assets is not fully functional at this time. 2) Sometimes the whole libraries panel will freeze, and Illustrator has to be restarted to resolve the issue.
Our aim:
When things work as they should, thumbnails for the entire library load quickly (almost instantaneously) and the libraries panel does not freeze. We would like to find out what is preventing our libraries panel from working like this so we can fix the issue and return to normal.
What we have tried already:
- Restarting Adobe illustrator/the whole computer
- Installing older versions of illustrator
- Re-installing the most current version of illustrator
- Checking computer RAM/GPU performance (all are within the normal range and are operating fine)
- Clearing the Creative Cloud apps cache
- Disabling the antivirus software to see if it was blocking any communication to Adobe Cloud
- Re-installing Creative Cloud
- Signing out and back in to Adobe Creative Cloud
- Resyncing library (our CC app says syncing is up-to-date)
- Updating to Windows 11 (one of us was still on WIndows 10 but updating to 11 hasn't helped fix the issue).
The above troubleshooting tests have not resolved the issue. Has anyone else been experiencing an issue similar to this? Does anyone have ideas regarding how to resolve this issue?
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