Our CC libraries have stopped loading

[Renee244017121uoo]

Hello everyone,

I was wondering if you could help me with a ‘Libraries’ panel issue in the Adobe Creative Cloud apps.

Context:

I work in a team of designers. We have noticed that some members of the team are affected by this issue whilst others in the team are not. We are all on the same Creative Cloud subscription type and are using computers of similar models and specs. We are Windows users. The issue began approximately around Feb. 18, 2025.

The issue:

We have noticed this libraries panel issue through our use of Adobe Illustrator. The issue presents itself in two ways: 1) When affected users open a library, a fraction of the thumbnails will load instantly while the majority of the library has blank thumbnails with a loading icon (these load either very slowly or not at all). Using the search bar to locate assets is not fully functional at this time. 2) Sometimes the whole libraries panel will freeze, and Illustrator has to be restarted to resolve the issue.

Our aim:

When things work as they should, thumbnails for the entire library load quickly (almost instantaneously) and the libraries panel does not freeze. We would like to find out what is preventing our libraries panel from working like this so we can fix the issue and return to normal.

What we have tried already:

• Restarting Adobe illustrator/the whole computer
• Installing older versions of illustrator
• Re-installing the most current version of illustrator
• Checking computer RAM/GPU performance (all are within the normal range and are operating fine)
• Clearing the Creative Cloud apps cache
• Disabling the antivirus software to see if it was blocking any communication to Adobe Cloud
• Re-installing Creative Cloud
• Signing out and back in to Adobe Creative Cloud
• Resyncing library (our CC app says syncing is up-to-date)
• Updating to Windows 11 (one of us was still on WIndows 10 but updating to 11 hasn't helped fix the issue).

The above troubleshooting tests have not resolved the issue. Has anyone else been experiencing an issue similar to this? Does anyone have ideas regarding how to resolve this issue?

[Anubhav M]

Hello @Renee244017121uoo,

Would you mind checking if you have any VPN/Antivirus software enabled and temporarily disabling them to check if it helps? Also, try the following steps and share your observations:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4iMk4ld)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/4kEUMaq)
• Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

[Nick33036905xlbc]

I have been experiencing a ton of bugs with creative cloud libraries including not syncing, not loading, constantly freezing.

Nothing seems to resolve the issue. Have tried uninstalling and restarting apps, reinstalling creative cloud, installing newer softward versions.

Incredibly infuriating as this is a huge portion of our team's workflow

[Cassidy, JSBP]

Having the same issue. I've tried all of your troubleshooting steps and the steps recommended by the rep in this thread to no avail. The libraries simply don't load. 

[Cassidy, JSBP · Accepted solution]

Update: I think I found the culprit, and the solution.

For windows 11 users go, into Windows Firewall > Allow an App through Firewall > Change Settings > At the bottom, the button "Allow another app..." is now active. Adding the Creative Cloud app to this worked for me. Hope this helps others!

[Renee244017121uoo]

Great, thanks so much for posting this! This seems to have fixed our issues as well

[abrown@espassociates]

Hi, Renee! FYI - Adobe is giving updates on this issue within this thread - https://community.adobe.com/t5/adobe-collaboration-experiences-bugs/cc-libraries-loading-super-slow/.... My team is having the exact same issues yours is, and it looks like Adobe is having to roll out a fix.

[Renee244017121uoo]

That's really good to know, thanks for the heads up and the link! 

[xspace]

I have the same error from time to time. Adobe is pushing more and more for online software and cloud services and at the same time many things are getting worse, more expensive and users are dependent on the stability of Adobe servers and programming. If the Adobe servers go down due to a Russian cyber attack, we'll all be screwed.
Programs will also be discontinued at short notice (XD, etc.) because they are not profitable enough and additional fees will be introduced for AI. In addition, apart from the image expansion, Adobe AI is just bad compared to the big other providers and looks like it has been castrated by Catholic youth welfare. Boring!

Translated with DeepL.com (free version)

[eriks27983133]

I have been struggeling with this one for a while. What I found is that the syncing procces of the CC app is slowing down (or completely stopping) the process of loading the library in all design programs. I found that if you pause the sync option in the CC app the slow performance completely diappears. I know that this is more of a workaround than a solution. I Just update my library syncing in the morning than pause the procces when up to date. All programms run smoothly this way. In the event that one of my collegues uploaded a flie that I now mis, I just switch the syncing on and off again. Hope this can help you, if you havn't already found a solution.