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Correct answer natashap16668028

Do you know if perhaps some update happened yesterday? Perhaps a Windows update or your graphics card driver?


I FIXED !!!

so, i restart firefox and chrome (deleted all the files) like i restored everything, after that i update my nvidia gforce experience and oponed illustrator again and it works.

don't know if you understand me

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 27, 2017

Have you already posted this on the forum?

There was another thread about this issue today - is that yours as well?

Just wondering because you wrote "still not working".

natashap16668028
natashap16668028Author
Inspiring
July 27, 2017

i read the other post, but i already tried everything , it's not the same.  i don't know what to do anymore

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 27, 2017

OK, thank you.

This is Windows 10?

Did it ever work?

Which graphic card do you have installed?

Is it the latest driver?

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